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Frequently Asked Questions

How can I obtain copies of hospital medical records?

Please call to request a consent form to release your records:

  • Virtua Camden: 856-246-3400
  • Virtua Memorial: 609-261-7014
  • Virtua Berlin: 856-322-3400
  • Virtua Marlton: 856-355-6400
  • Virtua Voorhees: 856-247-3000

How can I talk to a patient in the hospital?

Call the appropriate patient information number:

  • Virtua Memorial: 609-267-0700 x3850 or x4015
  • Virtua Berlin: 856-322-3100
  • Virtua Marlton: 856-355-6100
  • Virtua Voorhees: 856-247-3000

Who do I contact regarding a hospital bill?

Call the Patient Accounting Department at 856-355-2000. They are open 9 am to 4 pm, Monday through Friday. Or write to: 5 Eves Drive, Suite 200, Marlton, NJ 08053. To learn more, check our billing frequently asked questions.

Who can I contact if I have an issue about my hospital stay?

Contact the appropriate Patient Relations Department:

  • Virtua Memorial: 609-267-0700 x3254
  • Virtua Berlin: 856-322-3555
  • Virtua Marlton: 856-355-6556
  • Virtua Voorhees: 856-247-3555

Who do I contact if I need information on my baby's online hospital photo?

Click here if you need help with your baby's photo web page.

Who do I contact about the printed baby's hospital photos that I ordered?

All questions regarding printed photos should be directed to the photo vendor Hospital Baby Portraits by calling 1-800-431-1868 or writing One Horton Avenue, Port Chester, NY, 10573.

How can I obtain a birth certificate?

Call or visit the appropriate municipal building:
Voorhees Township Vital Statistics
620 Haddonfield Berlin Road
856-429-4482

Burlington County Vital Statistics
23 Washington Street, Mt. Holly
609-267-0170

Read our billing frequently asked questions.