Virtua's STAR Initiative helps employees shine their brightest
To ensure that patients are at the center of everything it does, Virtua launched the STAR Initiative in 2000. A blueprint for achieving patient satisfaction, the STAR Initiative has had a valuable benefit for employees as well. It provides clear direction for all Virtua employees and a solid foundation for Virtua's culture. Virtua employees are committed to the following five STAR points.
- Best People: Hire, develop and retain the best people
- Caring Culture: Work to understand the patient's (as well as the internal customer's) needs and expectations, and develop a process to help employees recognize that the patient is everyone's customer and that every employee at Virtua exists to serve and support patients
- Excellent Service: Consistent behaviors and a code of conduct leads to outstanding performance that every Virtua employee can be proud of delivering
- Highest Clinical Quality and Safety: Integrated support functions bring experts together in interdisciplinary work that benefits patients
- Resource Stewardship: All Virtua employees understand the value of preserving and allocating resources wisely and for optimal patient benefit