Virtua president/CEO receives national honor
Richard P. Miller, Virtua Health president and CEO, was named the 2008 Lean Six Sigma CEO of the year at the fourth annual Worldwide Conventions and Business Forums (WCBF) summit. The award is given to a leader who has achieved outstanding organizational advancements through the application of Lean and Six Sigma business models.
Miller was one of the first healthcare leaders to adopt Six Sigma, a statistical problem-solving approach driven by patient expectations; and Lean, a process designed to drive rapid change and deliver quantifiable improvement in an organization by streamlining workflow, eliminating non-value added steps and addressing potential safety issues.
"Over the last ten years, Virtua has transitioned from a group of community based hospitals to a regional provider of sophisticated healthcare services," Miller said in his acceptance speech at the Lean & Six Sigma Summit in Chicago recently. "We have accomplished this through outstanding clinical outcomes, innovation in services, and the adoption of advanced technology. As a result, we are being recognized on a national, state, and regional level."
Miller reached out to General Electric to develop a relationship that encompasses technology optimization, leadership development, and clinical and operational excellence. He recognized the need to bring in science outside of the healthcare realm and partner with other business leaders who had successful business practices that could be applied in healthcare.
"Virtua's success goes back to focusing on the outstanding patient experience, and the utilization of the right process tools for sustaining improvements," Miller said. "Relentless measurement, rigor and accountability, our Programs of Excellence, partnerships with industry, our people and our results are what set us apart."
Miller was chosen for the award by an independent panel of Lean and Six Sigma experts.
"Richard Miller clearly has been an active, engaged and accountable CEO whom along with his team has facilitated a cultural transformation within Virtua Health," said Jim Kaminski, director of continuous improvement at Limited Brands and a judging panel member. "He clearly has provided leadership for an enterprise relationship and has both expanded and sustained awareness of Lean Six Sigma within the entire business, thinking creatively and into the future."
As one of New Jersey’s largest health systems, Virtua helps people be well, get well and stay well through a comprehensive range of health care services. Services are delivered through three health and wellness centers, three fitness centers, four acute care hospitals, primary and specialty physician practices with more than 240 physicians, urgent care centers, seven ambulatory surgery centers, home health services, two long-term care and rehabilitation centers, 12 paramedic units and a wide range of outpatient services. A leader in maternal and child health services, Virtua delivers more than 8,000 babies a year. Virtua also provides employment and wellness services to 1,700 businesses and corporations. An innovator in clinical and information technology such as electronic medical records, Virtua is recognized for its ground-breaking partnerships with GE Healthcare
, Children's Hospital of Philadelphia (CHOP)
and the Fox Chase Cancer Center
. It is the official orthopedic provider for the Philadelphia Flyers
. Virtua employs more than 8,400 people and has been honored as the #1 Best Place to Work in the Delaware Valley every year since 2007. It is the recipient of the Consumer Choice Award from the National Research Corporation. For more information, visit www.virtua.org