VALUES

* Integrity
* Respect
* Caring
* Commitment
* Teamwork
* Excellence

Integrity: We will be accountable for and take pride in our actions, while maintaining a customer focus. Our values in action:
* We are ethical and trustworthy
* We maintain the confidentiality of all our customers
* We are true to ourselves and others
* We are respectful of others' needs and concerns
* We maintain a positive attitude towards each other

Respect: We will treat our customers with high regard while honoring and valuing their requests and decisions. Our values in action:
* We really listen to our customers
* We show courtesy and respect our customers' privacy
* We accept customers as they are
* We value one another

Caring: We will have understanding, empathy, compassion, and the ability to meet the needs of our customers. Our values in action:
* We have a sincere positive attitude
* We put others' needs ahead of our own
* We show genuine sensitivity and concern for our customers

Commitment: We will be dedicated to acting in accordance with the mission, vision, and values of Virtua. Our values in action:
* We exceed the expectations of our customers
* We follow through to ensure positive outcomes
* We promote Virtua within the community
* We go the extra mile
* We fulfill our responsibilities

Teamwork: We will work with our customers in a reliable and dedicated fashion toward a common purpose/goal. Our values in action:
* We foster a supportive environment
* We respect each others' differences

Excellence: We will be dedicated to providing the best quality care and services to our customers. Our values in action:
* We strive towards continually improving ourselves and the organization
* We set and achieve high performance standards

Read about our STAR initiative.