Financial Assistance Policy

Virtua Health’s (“Virtua”) Financial Assistance Policy (“FAP") exists to provide eligible patients, partially or fully-discounted emergency or other medically necessary healthcare services provided by Virtua. Patients seeking financial assistance must apply for the programs offered. 

Select below to view the policy from the following languages: 

Financial Assistance Policy - Plain Language Summary

Virtua Health’s (“Virtua”) Financial Assistance Policy (“FAP") exists to provide eligible patients, partially or fully-discounted emergency or other medically necessary healthcare services provided by Virtua. Patients seeking financial assistance must apply for the programs offered. 

You may also view a plain language summary of the policy in multiple languages:

Financial Assistance Resources

Charity Assistance Program

Virtua is dedicated to providing the highest quality healthcare for our community, regardless of ability to pay. We recognize that the cost of healthcare can be an excessive financial burden for our uninsured patients. For our uninsured patients who were ineligible for State or Federal assistance (e.g., Healthcare for the Uninsured, Charity Care, Medicaid), there is an opportunity for financial relief under the Virtua Charity Assistance Program. Learn about the New Jersey Catastrophic Illness in Children Relief Fund.

Do I qualify for the Virtua Charity Assistance Program?

If you meet all of the following criteria, you may be eligible for a reduction to your hospital bill:
  • You have no insurance coverage.
  • You are not eligible for Medicaid.
  • You are not eligible for a 100% adjustment under the State of New Jersey Charity Care program.
  • You are not eligible for reimbursement from any third party (e.g., lawsuit, employer, school, church).
  • The gross annual income for your household is less than $200,452.

If I qualify, how do I apply for the Virtua Charity Assistance Program?

Complete the Application Form (PDF), attach a copy of your latest paycheck stub or income source and send to:

Virtua Patient Accounting
 2000 Crawford Place, Suite 100
Mt. Laurel, NJ 08054
ATTN: Virtua Charity Assistance Program

Will this program cover all my medical bills?

This program is sponsored entirely by Virtua. This program applies to hospital services only. You may receive separate bills from other providers (e.g., physicians) for which this program does not apply.

What if I have questions?

Please call toll-free at 1-888-625-2890 to speak with Virtua Financial Counselors who are available to help you determine if you qualify for hospital assistance programs. They can also help you enroll in Medicaid if you are eligible.