Virtua is proud to offer a new program to provide easy access to medical and behavioral healthcare specifically to Veterans residing in Burlington, Camden or Gloucester counties.
To use this program contact the Virtua Access Center at 1-888-VIRTUA-3 (847-8823) and tell the navigator you are calling about the Veterans Telehealth Initiative.
This service is not for medical or psychiatric emergencies. If you are experiencing a medical or psychiatric emergency, please visit the nearest emergency room or dial 911.
The New Jersey Department of Health recently awarded Virtua a grant to provide primary care and behavioral health care to veterans using telehealth technology. Virtua partnered with three community behavioral health organizations, Insight Telepsychiatry, Legacy Treatment Services and Oaks Integrated Care, to meet this need.
Veterans who contact the Virtua Access Center will be offered same-day or next-day appointments for medical and/or behavioral health assessments. These appointments will be offered through Virtua’s telehealth platform Virtua eVisits. All appointments under this program are free to the veteran.
Below are some FAQs regarding this program:
How do I access this program?
Please call 1-888-Virtua3 to contact the Virtua Access Center. You will be connected with a specific team who already works with Veterans. This team will work with you to access the Virtua eVisits platform and schedule you for a medical and/or behavioral health screening.
Does this program cost any money?
The services provided under this program are offered to veteran at no cost. The cost is covered by a NJ Department of Health grant. Should follow up services be required, additional appointments for medical care or behavioral healthcare may be authorized under this program.
Are all veterans eligible for this program?
There is no veteran eligibility criteria for participation in this program. However, the program is designed to provide access to veterans who may not be able to easily see a provider in-person or have not already connected with a provider for ongoing care. There is no income requirements for veterans who wish to use this program. Veterans must reside in Burlington, Camden or Gloucester county in New Jersey.
Do I need to have benefits from the VA to participate?
No, this program is available to all Veterans. When you use this program, you will be paired with a Virtua Care Coordinator who will assist you with accessing your benefits through the VA if you have not already done so.
What if I need to be seen in-person?
If you need to be seen in-person for a medical issue, the veteran navigators in the Virtua Access Center will work with you to schedule an appointment at one of Virtua’s Urgent Care Locations. This grant program also covers these in-person visits. If a telehealth medical assessment reveals a need for in-person follow up care, the provider may authorize an additional visit under this program. The Virtua navigation team will then work with you to schedule that follow up appointment.
Will I receive ongoing care under this program?
This program is designed to help veterans access the healthcare system. Initial medical assessments are covered under this program. If an in-person follow up appointment is required, the provider may authorize an additional visit under this program. Similarly, the initial behavioral health assessment is covered under this program. If a veteran needs additional counseling sessions, the behavioral health provider may authorize additional visits to be covered under this program. The goal of this program is to assist veterans with accessing long-term ongoing care. Each veteran will be assigned a Virtua Care Coordinator who will assist the veteran with accessing any benefits through the VA and connecting with necessary providers outside of this program.
What technology do I need to have to use this service?
You will need to have a computer with a webcam and access to the internet. In the near future you will be able to use a mobile device like a smartphone or tablet to use this service as well.
If I do not have access to the internet, will I be able to use this service?
Yes. If you are unable to access the internet, the veteran navigators in the Virtua Access Center will work with you to schedule a medical appointment at one of Virtua’s Urgent Care Locations. This grant program also covers these in-person visits. If the medical assessment reveals a need for in-person follow up care, the provider may authorize an additional visit under this program.
How do I find out more about Virtua eVisits?
Find out more about Virtua eVisits at virtua.org/evisits