Virtua offers secure, convenient online health care via eVisits, a video conferencing tool.
Using eVisits, a clinician can evaluate many medical issues without requiring an in-office visit. We provide urgent care, including treatment for minor cuts, upset stomach, and sinus infections, as well as consults for coronavirus. Services are available daily.
If you are new to eVisits, scroll down and follow the steps under Access Urgent Care - Telemedicine in Three Easy Steps. If you already have an account, click the green button to sign in.
If you have suffered a serious injury or have symptoms of a serious condition such as chest pain, difficulty breathing, severe abdominal pain, or have a possible emergency, go to the nearest hospital emergency room.
If you need a physical examination, lab work, X-rays, or other procedures, you will need to see a provider in person.
Monday through Friday
9 am to 8:45 pm
9 am to 4:45 pm
Register for a lactation consultation. Instructions for downloading the Virtua eVisits application will be in your confirmation email after purchasing your appointment.
I have a concern that I may have COVID-19. How can a Virtua telemedicine visit help?
In response to the community concerns surrounding the Novel Coronavirus (COVID-19), Virtua Health has extended its eVisit technology to conduct telemedicine sessions for individuals who may be at risk. This tool allows patients to have a telehealth appointment with an Urgent Care provider, from the comfort of home. Prior to starting a session, patients are encouraged to use our Coronavirus Self-Check to identify their level of risk.
What are the alerts that pop up during installation?
The Virtua eVisits program requires access to your webcam and microphone, as well as a connection to the internet. During installation, you may see alerts asking if eVisits (or one of its components from Vidyo or SBR) can have access to your system. You should allow this for the application to function correctly.
Why isn’t my video loading?
If you’re using a mobile device or laptop, chances are you have an integrated camera/webcam. If you’re on a desktop computer, you may be using a separate webcam. Go to your device’s control panel or settings menu and look for your webcam under devices. Confirm that the camera/webcam is enabled. If the video is still not working, please call our Patient Support Team at 856-246-4113 or complete the Request Help form.
What do I do if I can’t hear the participants or I’m having audio issues?
1. Check to make sure that your computer speaker is not muted.
2. Check to make sure that the speaker icon on the Vidyo tool bar is not muted.
3. Check the Vidyo settings to make sure a speaker is selected. Click on the cog on the tool bar to access the settings.
4. It may be necessary to re-start the computer to clear the issue. Restart the computer and try again.
For any technical difficulties, please call our Patient Support Team at 856-246-4113. Help is available Monday through Friday, from 7 a.m. to 9 p.m., and on weekends and holidays from 9 a.m. to 5 p.m.