Virtua eVisits offer the following services:
• Urgent Care Follow Up Visits
• Lactation Consultation Visits
Don't have an account?Follow the steps below to register.
Schedule appointment, then register for the eVisit Application (Urgent Care registrations are done in person for specific procedures).
Prior to your appointment, test the eVisit application to make sure it can detect your devices (webcam, microphone, etc.).
Prior to your appointment test your registration by logging into the application.
Attend your appointment by logging into the eVisit application 15 minutes before your scheduled time.
What are Virtua eVisits?
Virtua eVisits is an easy-to-use communication tool that allows you to securely see and talk to your provider.
When would I use Virtua eVisits?
Virtua eVisits would be used when you have a telehealth visit appointment set up with your provider. You will enroll in the Virtua eVisits system and receive an email with visit launch instructions.
Are Virtua eVisits secure?
Yes. All video and audio communication is encrypted. No video or audio is recorded.
How do I obtain a login ID?
You will enter a login ID when you enroll in the system. If you have enrolled and do not know your login ID, please call 1-888-Virtua-3 (1-888-847-8823) or complete the Request Help form. Please be prepared to offer a telephone number or email address where support personnel can reach you.
Virtua’s Joint Notice of Privacy Practices can be found at virtua.org/patient-tools/joint-notice.
Is there a cost to use Virtua eVisits?
No. There is no cost to Virtua eVisits. Virtua eVisits is a free and secure communication tool. However, there may be a specific cost related to the service you are using, e.g. co-pay or class fee.
Can I contact my provider using Virtua eVisits?
Virtua eVisits is currently only used for specific telehealth appointments. If you have been enrolled in the system you may contact your provider at the appointment time via the Virtua eVisits website. evisits.virtua.org/visit
I did not receive my confirmation email after registering for my Virtua eVisit
You should receive an Account Created email upon registration with your Virtua eVisits access instructions. If you do not receive an email please call 1-888-Virtua-3 (1-888-847-8823) or complete the Request Help form. Please be prepared to offer a telephone number or email address where support personnel can reach you.
My logon ID isn’t working!
If your logon ID is not working, please call 1-888-Virtua-3 (1-888-847-8823) or complete the Request Help form. Please be prepared to offer a telephone number or email address where support personnel can reach you.
My password isn’t working!
If your password isn’t working, please click on the link “Forgot your Password?” and enter the email address for your account. An email will be sent to you to reset your password.
What if I need help with Virtua eVisits?
If you need assistance with Virtua eVisits, please call 1-888-Virtua-3 (1-888-847-8823) or complete the Request Help form. Please be prepared to offer a telephone number or email address where support personnel can reach you.
The email I registered with isn’t correct. How do I fix it?
Please complete the Request Help form. Include the wrong email address that was entered and the correct email address. Please include your telephone number so our support personnel can reach you.
How do I choose my password?
Your password must be between 7 and 50 character in length and include 1 uppercase letter, 1 lowercase letter and 1 number. Choose a password that is unique to you and easy to remember. Avoid using a password that is easy for others to guess, such as your first or last name.
How do I keep my password secure?
Some suggestions to keeping your password secure are: change your password regularly, don’t write your password down or give it to anyone, don’t use a solitary word in the dictionary, don’t use your name.
What if I forget my password?
Click on the forgot password link and enter your username. You will be prompted to enter a new password.
Can I use Virtua eVisits on my iPad or Android Tablet?
Currently, Virtua eVisits are only available for use on PC and Mac laptops. Virtua will soon release mobile apps to use Virtua eVisits on iPads, iPhones, and Android devices.
Why isn’t my video loading?
If you’re using a mobile device or laptop, chances are you have an integrated camera. If you’re on a desktop computer, you may be using a separate webcam. Go to your device’s control panel or settings menu and look for your webcam under devices. Confirm that the camera/webcam is enabled. If the video is still not working please complete the Request Help form. Please include your telephone number so our support personnel can reach you.
What do I do if I can’t hear the participants or I’m having audio issues?
1) Check to make sure that your computer speaker is not muted.
2) Check to make sure that the speaker icon on the Vidyo tool bar is not muted.
3) Check the Vidyo settings to make sure a speaker is selected. Click on the cog on the tool bar to access the settings.
4) It may be necessary to re-start the computer to clear the issue. Restart the computer and then rejoin the conference.