eVisits

Video Online Visits - Virtua

Online Care Anywhere

Virtua eVisits offer secure, convenient online care from a physician or other healthcare provider using video conferencing software similar to FaceTime and Skype.
Virtua eVisits are available for:


• Urgent Care Follow Up Visits
• Lactation Consultation Visits
• Surgical Procedure Follow Up Visits
• Virtua’s Veterans Telehealth Initiative
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eVisits

Get Ready in 3 Easy Steps

1. Schedule Your Appointment

For Veterans Telehealth

Veterans who contact the Virtua Access Center will be offered same-day or next-day appointments for medical and/or behavioral health assessments.

All appointments under this program are free to the veteran. To use this program contact the Virtua Access Center at 1-888-Virtua3 (847-8823) and tell the navigator you are calling about the Veterans Telehealth Initiative. View more information on Veterans Telehealth.

For Lactation Consultation

Moms who are struggling with the challenges of breastfeeding their baby can now turn to Virtua eVisits for help. With eVisits breastfeeding moms can connect with a board-certified lactation consultant from the comfort of their home through live video sessions. Challenges that may be addressed in a 15-minute eVisit consultation include:

  • Pumping and milk supply
  • Slow weight gain in the baby
  • Sore or damaged nipples
  • Breast engorgement
  • A fussy baby

Register for a lactation consultation. Instructions for downloading the Virtua eVisits application will be in your confirmation email after purchasing your appointment.

For Surgery Follow-up

Ask your surgeon if they participate in eVisit follow-up appointments. If they do, call Virtua’s Access Center to schedule an appointment.

For Urgent Care Follow-up

Schedule your follow-up appointment prior to leaving the Urgent Care where you were treated.

2. Register for the eVisit Application

Register for Virtua eVisits

(Urgent Care registrations are done in person for specific procedures). Test your registration prior to logging in for your appointment.

3. Download & Install

Download and Install the eVisit Application: PC | AndroidMac | iOS
complete

You’re all set.

Log into the eVisit application 15 minutes before your scheduled appointment time.

Frequently Asked Questions

General

 
What are Virtua eVisits?
Virtua eVisits is an easy-to-use communication tool that allows you to securely see and talk to your provider.  Using the app, a clinician can evaluate many medical issues and discuss your care without requiring you to come into the office.  

What equipment do I need to participate in a Virtua eVisit?
You will need a personal computer (Windows or Mac), tablet or smartphone (iPhone, iPad or Android).  If you are using a personal computer, it needs to have webcam and microphone.

When would I use Virtua eVisits?

Virtua eVisits would be used when you have a telehealth visit appointment set up with your provider. You will enroll in the Virtua eVisits system and receive an email with visit launch instructions.

Are Virtua eVisits secure?

Yes. All video and audio communication is encrypted. No video or audio is recorded.

Is there a cost to use Virtua eVisits?
Thre is no cost to download, install, or register for the Virtua eVisits application. Virtua is a free and secure communication tool. There may be a fee associated with the service provided via Virtua eVisits depending on the service you are using or your insurance carrier, e.g. a co-pay or class fee. 

Can I contact my provider using Virtua eVisits?

Virtua eVisits is currently only used for specific telehealth appointments. If you have been enrolled in the system you may contact your provider at the appointment time via the Virtua eVisits website. evisits.virtua.org/visit or your Virtua eVisits phone app.

What if I need to reschedule an eVisit?
As with any visit with your clinician, you should contact their office at your earliest convenience to reschedule your appointment.

What if I need help with Virtua eVisits?
If you need assistance with Virtua eVisits, please call 1-888-Virtua-3 (1-888-847-8823) or complete the Request Help form.

Registering for eVisits

 
How do I obtain a login ID?
You will enter a login ID when you enroll in the system. If you have enrolled and do not know your login ID, please call 1-888-Virtua-3 (1-888-847-8823) or complete the Request Help form. 

I did not receive my confirmation email after registering for my Virtua eVisit
You should receive an Account Created email upon registration with your Virtua eVisits access instructions. If you do not receive an email please call 1-888-Virtua-3 (1-888-847-8823) or complete the Request Help form. 

The email I registered with isn’t correct. How do I fix it?
Please complete the Request Help form. Include the wrong email address that was entered and the correct email address. Please include your telephone number so our support personnel can reach you.

How do I choose my password?
Your password must be between 7 and 50 character in length and include 1 uppercase letter, 1 lowercase letter and 1 number. Choose a password that is unique to you and easy to remember. Avoid using a password that is easy for others to guess, such as your first or last name.

How do I keep my password secure?
Some suggestions to keeping your password secure are: change your password regularly, don’t write your password down or give it to anyone, don’t use a solitary word in the dictionary, don’t use your name.

Signing Into eVisits

 
My logon ID isn’t working!
If your logon ID is not working, please call 1-888-Virtua-3 (1-888-847-8823) or complete the Request Help form. Include your login ID in the Details.  

What if I forget my password?
Click on the forgot password link and enter your username. You will be prompted to enter a new password.

My password isn’t working!

If your password isn’t working, please click on the link “Forgot your Password?” and enter the email address for your account. An email will be sent to you to reset your password.

Technical Issues

 
What are the alerts that pop up during installation?  
The Virtua eVisits app requires access to your webcam and microphone, as well as a connection to the internet.  During installation, you may see alerts asking if eVisits (or one of its components from Vidyo or SBR) can have access to your system.  You should allow this for the application to function correctly.

How do I know if the eVisits app installed correctly?
You can call our Access Center at 1-888-Virtua-3 (1-888-847-8823) and they will conduct a brief test with you to ensure the Virtua eVisits app installed correctly and your camera and microphone are working properly.

Why isn’t my video loading?
If you’re using a mobile device or laptop, chances are you have an integrated camera/webcam. If you’re on a desktop computer, you may be using a separate webcam. Go to your device’s control panel or settings menu and look for your webcam under devices. Confirm that the camera/webcam is enabled. If the video is still not working please complete the Request Help form. 

What do I do if I can’t hear the participants or I’m having audio issues?

1. Check to make sure that your computer speaker is not muted.
2. Check to make sure that the speaker icon on the Vidyo tool bar is not muted.
3. Check the Vidyo settings to make sure a speaker is selected. Click on the cog on the tool bar to access the settings.
4. It may be necessary to re-start the computer to clear the issue. Restart the computer and try again.

Privacy and Legal Questions

 
What is the Privacy Policy?
Virtua’s Joint Notice of Privacy Practices
The Virtua eVisits Privacy Policy

What is the Virtua eVisits Terms of Use?
The Terms of Use for Virtua eVisits
eVisits

Experiencing Technical Issues?

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