eVisits

Video Online Visits - Virtua

Online Care Anywhere

Virtua eVisits offer secure, convenient online care from a physician or other healthcare provider using video conferencing software similar to FaceTime and Skype.
Virtua eVisits are available for:


• Urgent Care Follow Up Visits
• Lactation Consultation Visits
• Surgical Procedure Follow Up Visits
• Virtua’s Veterans Telehealth Initiative
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eVisits

Get Ready in 3 Easy Steps

1. Schedule Your Appointment

For Veterans Telehealth

Veterans who contact the Virtua Access Center will be offered same-day or next-day appointments for medical and/or behavioral health assessments.

All appointments under this program are free to the veteran. To use this program contact the Virtua Access Center at 1-888-Virtua3 (847-8823) and tell the navigator you are calling about the Veterans Telehealth Initiative. View more information on Veterans Telehealth.

For Lactation Consultation

Moms who are struggling with the challenges of breastfeeding their baby can now turn to Virtua eVisits for help. With eVisits breastfeeding moms can connect with a board-certified lactation consultant from the comfort of their home through live video sessions. Challenges that may be addressed in a 15-minute eVisit consultation include:

  • Pumping and milk supply
  • Slow weight gain in the baby
  • Sore or damaged nipples
  • Breast engorgement
  • A fussy baby

Register for a lactation consultation. Instructions for downloading the Virtua eVisits application will be in your confirmation email after purchasing your appointment.

For Surgery Follow-up

Ask your surgeon if they participate in eVisit follow-up appointments. If they do, call Virtua’s Access Center to schedule an appointment.

For Urgent Care Follow-up

Schedule your follow-up appointment prior to leaving the Urgent Care where you were treated.

2. Register for the eVisit Application

Register for Virtua eVisits

(Urgent Care registrations are done in person for specific procedures). Test your registration prior to logging in for your appointment.

3. Download & Install

Download and Install the eVisit Application: PC | Mac | iOS
complete

You’re all set.

Log into the eVisit application 15 minutes before your scheduled appointment time.
eVisits

Experiencing Technical Issues?

Request Help Today

Frequently Asked Questions

What are Virtua eVisits?
Virtua eVisits is an easy-to-use communication tool that allows you to securely see and talk to your provider.  


When would I use Virtua eVisits?

Virtua eVisits would be used when you have a telehealth visit appointment set up with your provider. You will enroll in the Virtua eVisits system and receive an email with visit launch instructions.


Are Virtua eVisits secure?

Yes. All video and audio communication is encrypted. No video or audio is recorded.


How do I obtain a login ID?

You will enter a login ID when you enroll in the system. If you have enrolled and do not know your login ID, please call 1-888-Virtua-3 (1-888-847-8823) or complete the Request Help form. Please be prepared to offer a telephone number or email address where support personnel can reach you.


What is the Privacy Policy?
Virtua’s Joint Notice of Privacy Practices can be found at virtua.org/patient-tools/joint-notice
The Virtua eVisits Privacy Policy can be found at virtua.org/patient-tools/eVisits/privacy


What is the Virtua eVisits Terms of Use?

The Terms of Use for Virtua eVisits can be found at virtua.org/patient-tools/eVisits/terms 


Is there a cost to use Virtua eVisits?
No. There is no cost to Virtua eVisits.  Virtua eVisits is a free and secure communication tool. However, there may be a specific cost related to the service you are using, e.g. co-pay or class fee. 


Can I contact my provider using Virtua eVisits?

Virtua eVisits is currently only used for specific telehealth appointments. If you have been enrolled in the system you may contact your provider at the appointment time via the Virtua eVisits website. evisits.virtua.org/visit 


I did not receive my confirmation email after registering for my Virtua eVisit

You should receive an Account Created email upon registration with your Virtua eVisits access instructions. If you do not receive an email please call 1-888-Virtua-3 (1-888-847-8823) or complete the Request Help form. Please be prepared to offer a telephone number or email address where support personnel can reach you.


My logon ID isn’t working!

If your logon ID is not working, please call 1-888-Virtua-3 (1-888-847-8823) or complete the Request Help form. Please be prepared to offer a telephone number or email address where support personnel can reach you.


My password isn’t working!
If your password isn’t working, please click on the link “Forgot your Password?” and enter the email address for your account. An email will be sent to you to reset your password.


What if I need help with Virtua eVisits?
If you need assistance with Virtua eVisits, please call 1-888-Virtua-3 (1-888-847-8823) or complete the Request Help form. Please be prepared to offer a telephone number or email address where support personnel can reach you.


The email I registered with isn’t correct. How do I fix it?
Please complete the Request Help form. Include the wrong email address that was entered and the correct email address. Please include your telephone number so our support personnel can reach you.


How do I choose my password?
Your password must be between 7 and 50 character in length and include 1 uppercase letter, 1 lowercase letter and 1 number. Choose a password that is unique to you and easy to remember. Avoid using a password that is easy for others to guess, such as your first or last name.


How do I keep my password secure?
Some suggestions to keeping your password secure are: change your password regularly, don’t write your password down or give it to anyone, don’t use a solitary word in the dictionary, don’t use your name.


What if I forget my password?
Click on the forgot password link and enter your username. You will be prompted to enter a new password.


Can I use Virtua eVisits on my iPad or Android Tablet?
Currently, Virtua eVisits are only available for use on PC and Mac laptops. Virtua will soon release mobile apps to use Virtua eVisits on iPads, iPhones, and Android devices. 


Why isn’t my video loading?
If you’re using a mobile device or laptop, chances are you have an integrated camera. If you’re on a desktop computer, you may be using a separate webcam. Go to your device’s control panel or settings menu and look for your webcam under devices. Confirm that the camera/webcam is enabled. If the video is still not working please complete the Request Help form. Please include your telephone number so our support personnel can reach you.


What do I do if I can’t hear the participants or I’m having audio issues?
1) Check to make sure that your computer speaker is not muted.
2) Check to make sure that the speaker icon on the Vidyo tool bar is not muted.
3) Check the Vidyo settings to make sure a speaker is selected. Click on the cog on the tool bar to access the settings.
4) It may be necessary to re-start the computer to clear the issue. Restart the computer and then rejoin the conference.