Virtua offers secure, convenient Urgent Care telehealth visits via Virtua eVisits, a video conferencing tool.
Using Virtua eVisits, a clinician can evaluate many medical issues without requiring an in-office visit. We provide urgent care, including treatment for minor cuts, upset stomach, and sinus infections, as well as consults for coronavirus. Services are available daily.
If you are new to Virtua eVisits, scroll down and follow the steps under Access Urgent Care - Telemedicine in Three Easy Steps. If you already have an account, click the green button to sign in.
If you are having serious symptoms, such as difficulty breathing, chest pain, severe abdominal pain, or you have a serious injury, call 911 immediately.
Please note that for lab work, X-rays, other procedures, and physicals, you will need to see a provider in person.
Monday through Friday
9 am to 8:45 pm
9 am to 4:45 pm
I have a concern that I may have COVID-19. How can a Virtua telemedicine visit help?
In response to the community concerns surrounding the Novel Coronavirus (COVID-19), Virtua Health has extended its Virtua eVisits technology to conduct telemedicine sessions for individuals who may be at risk. This tool allows patients to have a telehealth appointment with an Urgent Care provider, from the comfort of home. Prior to starting a session, patients are encouraged to use our Coronavirus Self-Check to identify their level of risk.
What is a Virtua telemedicine eVisit?
Virtua uses an easy-to-use communication tool called Virtua eVisits that allows you to securely see and talk to a provider. It is similar to FaceTime and Skype. Using the app, a clinician can evaluate many medical issues and discuss your care without requiring you to come into the office.
What equipment do I need to participate in a telemedicine visit?
Virtua eVisits works best on a mobile device, like a smartphone or tablet (iPhone, iPad or Android). If you need to use a personal computer (Windows or Mac), it needs to have a working webcam and microphone.
Can I use a different tool for my appointment?
We use Virtua eVisits to hold a telehealth visit appointment with a healthcare provider. To get started, you need to 1) register; 2) download the app; and 3) sign in.
Are Virtua telemedicine visits secure?
Yes. All video and audio communication is encrypted. No video or audio is recorded.
What happens if the telehealth provider says I need to be seen in person?
On occasion, after a patient begins a telehealth visit, the provider may recommend that the visit should continue in person. This decision is always made with the patient’s safety foremost in mind. If you are asked to come in for a visit, your provider will direct you to the location you choose, and will make the necessary arrangements for you to be seen as soon as possible.
What happens with my co-pay if, during my telemedicine call, I'm told that I need to come in for an in-person visit?
There are times when your condition may require you to be seen in person. If that should happen, your clinician will advise you on your next steps. In the event that this should happen and you go to a Virtua Urgent Care the same day, you will not be charged a second co-pay.
Can I contact my provider using the eVisits tool?
Currently, Virtua eVisits is only used for specific telemedicine appointments. If you would like to schedule a telemedicine appointment with your provider, please call 888-847-8823.
What if I need help with Virtua eVisits?
If you need assistance with Virtua eVisits, please call our Patient Support Team at 856-246-4113. Help is available Monday through Friday, from 7 a.m. to 9 p.m., and on weekends and holidays from 9 a.m. to 5 p.m.
What are the alerts that pop up during installation?
The Virtua eVisits program requires access to your webcam and microphone, as well as a connection to the internet. During installation, you may see alerts asking if Virtua eVisits (or one of its components from Vidyo or SBR) can have access to your system. You should allow this for the application to function correctly.
Why isn’t my video loading?
If you’re using a mobile device or laptop, chances are you have an integrated camera/webcam. If you’re on a desktop computer, you may be using a separate webcam. Go to your device’s control panel or settings menu and look for your webcam under devices. Confirm that the camera/webcam is enabled. If the video is still not working, please call our Patient Support Team at 856-246-4113. or complete the Request Help form.
What do I do if I can’t hear the participants or I’m having audio issues?
1. Check to make sure that your computer speaker is not muted.
2. Check to make sure that the speaker icon on the Vidyo tool bar is not muted.
3. Check the Vidyo settings to make sure a speaker is selected. Click on the cog on the tool bar to access the settings.
4. It may be necessary to re-start the computer to clear the issue. Restart the computer and try again.
For any technical difficulties, please call our Patient Support Team at 856-246-4113. Help is available Monday through Friday, from 7 a.m. to 9 p.m., and on weekends and holidays from 9 a.m. to 5 p.m.