My Virtua

My Virtua - Personal Health Record

MyVirtua

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I Need a Sign-Up Code

A sign-up code is needed to enroll. Open the sign-up code request form by clicking the button below. Sign the completed form and return it to Virtua. You can send the form in any of the 3 ways:

1. Fax the form to: 856-762-2843

2. Scan and email the form to: myVirtuaPHR@virtua.org

3. Mail the form: 
Virtua Health Information Services PHR Program 
301 Lippincott Drive, Suite 300 | Marlton, NJ 08053

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I Have My Sign-Up Code


If you have your 12 digit alpha, numeric (letters and numbers) sign-up code, you can begin to enroll. All letters in your code are lower case. Enter your sign-up code and birthdate to begin enrollment. Please be sure to read the MyVirtua Terms of Use. An email address is required as your username for your account.

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Why MyVirtua?

MyVirtua is an easy-to-use online tool that gives you more control over your health information. MyVirtua provides:

  • Access to your medical information, securely and confidentially.
  • Ability to communicate with your healthcare team.
  • A more active and better partner in your care ... for better health.

A Personal Health Record

Keeping track of your medical records can be a challenge. Yet, seeing the big picture in one place can make a real difference in the quality of your care. MyVirtua’s personal health record (PHR) gives you a summary of medications, procedures, allergies, lab results, discharge instructions and much more.

A Communication Network

With MyVirtua, you can send secure messages to your Virtua physician for appointments, medication refills, or to ask a general question. You can also direct questions to the Virtua Access Center.

The Benefits of MyVirtua

  • Get information 36 hours after a hospital visit
  • Send secure messages 24/7
  • Track and assess your health
  • Make the most of your doctor visits
  • Get organized
  • Avoid duplications in treatment; identify gaps

MyVirtua Terms of Use

Technical Assistance?

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FAQ's

General Questions

What is MyVirtua?
MyVirtua is an easy–to-use online tool that gives you control over your health information. MyVirtua provides you with access to portions of your medical record information in a secure and confidential way. MyVirtua improves your ability to communicate with your healthcare provider by offering 24x7 online access to send secure messages and requests. MyVirtua helps you to become a more active and informed partner with your physician, enhancing your opportunities for better health.


Why should I use MyVirtua?
MyVirtua will help you to keep track of your medical records. Seeing everything in one place can make a difference in the quality of your care. MyVirtua’s personal health record (PHR) gives you a summary of prescriptions, procedures, allergies, lab results, discharge instructions and more. MyVirtua offers a secure way to communication electronically with your health care team, when it’s convenient for you, to ask questions, request appointments or medication refills.


Who is eligible for MyVirtua?
If you are age 18 or older, you are eligible to create a MyVirtua account. If you are under the age of 18, or would like to obtain records for a patient under the age of 18, please contact the Virtua Hospital Health Information Management (HIM) department of your last visit, or your Virtua Medical Group (VMG) Physician office.


Is MyVirtua Secure?
Yes. MyVirtua is a secure Internet site that provides encrypted communication in full compliance with State and Federal requirements. Access to MyVirtua is secured by your personal email address and password, known only to you. You should not share your email address and password, but utilize the Proxy features that MyVirtua offers. To learn more about a proxy please see the section titled “Sharing Your Record.” Unlike conventional e-mail, MyVirtua messaging is done while you are securely logged in to our website.


What is a sign-up code and how do I obtain one?
A sign-up code is a 12 digit alpha, numeric (letters and number) secure code. All letters in this code are lower case. The code is auto generated by the system and is strictly associated with your account. You only use the code one time to create your MyVirtua account. You will enter your sign-up code and birthdate to create your MyVirtua account. You can obtain a code during the hospital registration, or Virtua Medical Group (Physician Office Visit) check-in process. You must have a valid ID in order to receive a sign-up code. Valid ID includes a driver’s license, passport, or birth certificate. In order to protect your health information we prefer a photo id over other forms of ID. If you do not have a valid form of ID during your registration or check-in you will be able to obtain your sign-up code by visiting MyVirtua.org and downloading the sign-up Code Request Form.

The 12 digit sign-up code will expire after 30 days. If your 12 digit sign-up code expires, please request a new sign-up code by visiting MyVirtua.org and downloading the sign-up Code Request Form.


What is the Privacy Policy?
Virtua’s Joint Notice of Privacy Practices can be found at http://www.virtua.org/patients/hipaa-privacy-statement.aspx.


What are the MyVirtua Terms of Use?
The Terms of Use for MyVirtua can be found at: Terms of Use


Is there a cost to use MyVirtua to see my visit information?
No, there is no cost to use MyVirtua. MyVirtua is a free and secure internet site that allows you to view portions of your medical record online.


Can I contact my physician using MyVirtua?
Yes, you can contact your physician using MyVirtua. You can use the Contact Provider form, Request Appointment Form, or the Request Refill Form. The Contact Provider Form offers several subject’s to select from, including “Other” which can be utilized for any purpose.


Who sees my communications through MyVirtua?
All messages sent using MyVirtua will be delivered to the physician you entered. A copy of all messages will be sent to the Virtua Access Center, which will alert your Physician’s Practice to the incoming message and review the message in order to provide prompt response for services such as appointment scheduling and prescription refills .


Who else can see my account on MyVirtua
No one else can see your MyVirtua account, unless you add someone as a Proxy. A Proxy is a spouse, partner, adult child, or other trusted person that you want to share your record with. To learn more about a Proxy please see the section titled “Sharing Your Record.” Virtua does not utilize MyVirtua o release records to third parties.


My sign-up code isn’t working!
If your sign-up code is not working, please contact 1-888-Virtua-3 or complete the Request Help form in the "Technical Assistance" section at MyVirtua.org. We can validate the birthdate is accurate, but we cannot give you the birthdate on file. We cannot provide a new sign-up code via e-mail or phone. You will need to submit a Request for sign-up code in order to have a new code mailed to you via US postal service. Our goal is to protect your information as best as possible and we cannot validate your identity through e-mail or telephone. We understand this may be an inconvenience but we hope you can appreciate our efforts to protect you and your health information.

The 12 digit sign-up code will expire after 30 days. If your 12 digit sign-up code expires, please request a new sign-up code by visiting MyVirtua.org and downloading the sign-up Code Request Form.


My password isn’t working!
If your password isn’t working, please click on the link “Forgot your Password?” and enter the email address for your account. An email will be sent to you with a link. The link will return you to MyVirtua and you will be prompted to answer one of the three security questions you selected when creating your account. If you cannot remember the answer to your security question, please contact 1-888-Virtua-3 or complete the "Request Help" form in the "Technical Assistance" section at MyVirtua.org for assistance.


What if I need help with MyVirtua?
If you need assistance with MyVirtua, please call 1-888-Virtua-3 (1-888-847-8823) or complete the "Request Help" form in the "Technical Assistance" section at MyVirtua.org. Please be prepared to offer a telephone number or email address where support personnel can reach you.


The email address I entered isn't correct. How do I fix it?
Please complete the "Request Help" form in the "Technical Assistance" section at MyVirtua.org with the wrong email address that was entered, and the correct email address. Please include your telephone number so our support personnel can reach you.


Can I print from MyVirtua?
Yes, you can print from MyVirtua, but it is highly recommended that you do not print to a shared printer; such as a printer located in a library, office, or hotel. Items printed from MyVirtua are the responsibility of the account owner.


My Account Information

Your Password:

How do I choose my password?
Your password must be between 6 and 50 characters in length and contain at least one number. Symbols, such as @, #, %, &, or spaces are not permitted. Choose a password that is unique to you and easy to remember. Avoid using a password that is easy for others to guess, such as your first or last name.


How do I keep my password secure?
Some suggestions to keeping your password secure are: change your password regularly, don't write your password down or give it to anyone, don't use a solitary word in the dictionary, don't use your name.


What if I forget my password?

  1. click on the forgot my password link
  2. enter your email address used to create your account
  3. click submit
  4. log into your email account and click on the email from PHR-NoReply@virtua.org
  5. click on the link in the body of the email
  6. answer your security question and click "continue"
  7. create your new password

Your password must be between 6 and 50 characters in length and contain at least one number. Symbols, such as @, #, %, &, or spaces are not permitted.


What if I forgot what email address I used to create my account?
You will need to create a new MyVirtua PHR account. Please send an email to myVirtuaPHR@virtua.org informing them that you cannot remember the email address you used when creating your account.


Can I change my password?

  1. From the Account page, click Change Password in left menu.
  2. Enter your current password
  3. Enter your new password
  4. Confirm your new password by entering it again
  5. Click Submit

Can I change my email address?

  1. From the Account page, click Change Email in left menu.
  2. Enter your new email address
  3. Confirm your new email address by entering it again
  4. Click submit

Your Profile (name, address, etc.):

What happens when I update my telephone number, address, or personal information in MyVirtua?
When you update your information on MyVirtua, the information will update in your MyVirtua account and will be visible to a physician office or office staff viewing your demographic information through the Virtua HIE. You will continue to verify your information while registering for all visits with a Virtua facility or physician.


Your Pharmacy:

How do I add a pharmacy?
After you add a pharmacy to your profile, you can include the pharmacy when you request refills from your provider. This way, your prescriptions can be sent to the pharmacy that is most convenient to you.
To add a pharmacy to your profile:

  1. From the My Profile page, click "Add a New Pharmacy"
  2. Select the pharmacy from the drop-down list
  3. If your pharmacy is not in the list of existing pharmacies, select "other" from the drop-down and enter the information for your pharmacy
  4. Click save

Sharing My Record:

What is a Proxy?
A proxy is a spouse, partner, adult child, or other trusted person that you want to share your record with. You may want someone else to be able to access your medical records through MyVirtua. Rather than giving them your username and password, you should add them as a proxy to your account; this means they will have their own username and password.


How do I add a Proxy?
To Add a proxy to your account:

  1. Click the Account tab
  2. Click Add a Proxy in the menu
  3. Fill out the proxy form with their first name, last name, date of birth and email address
  4. Click submit

What rights does a Proxy have?
A proxy can see, download and transmit medical information. A proxy can send secure messages, request appointments or medication refills. A proxy can see and edit demographic information. A proxy cannot: add proxies, change an email account, change a password.


Who have I added as a Proxy?
To see who has access to your records, or to see the status of someone you have added as a proxy:

  1. Click the Account tab
  2. Click"My Proxies"
  3. This will show the list of people you have added as proxies. Their name, email address, date of birth, and whether they have logged in to be listed as your proxy, or if their account is still pending activation.

How do I delete a Proxy?
To remove a proxy:

  1. Click the Account tab
  2. Click My Proxies Click the X located in the circle icon, next to the name of the person you want to remove from your proxy list

Messages

About Messages:

How do I view a message? Like email programs, MyVirtua provides you with an inbox for secure messaging with your provider. When you first log into MyVirtua, you will see your Inbox, which will list any new messages you may have from your healthcare providers, or from the Virtua Access Center.


How do I reply to a message?
To reply to a message, open the message and click the Reply link in the upper right corner. This will open a new message window where you can type your message, and then click submit to send the reply.


How do I print a message?
You should not print to a shared printer, such as a printer located in a library, office, or hotel.
To print a message, open the message and click the print message link in the upper right corner. This will allow you to print the message to a printer connected to your computer.


How do I delete a message?
You cannot delete a message, but you can archive the message, this will remove the message from your inbox.
To archive a message, open the message and click Archive. This removes it from the Inbox and places it in the Archive, where you can still view it later, if needed.


Why does the Virtua Access Center read my messages?
In order to ensure prompt service to your requests, the Access Center Staff will view your messages and send your message to the physician and/or physician office staff. For appointment requests, the access center will promptly schedule the appointment and notify you of your appointment date and time.


What if I do not know my physician name?
If you do not know your physician name, or you cannot locate your physician in the address list, please type "Unknown" in the address text box. The message will be sent to the Virtua Access Center and they will provide you with prompt assistance.


What if I do not visit a Virtua Physician?
If you do not visit a Virtua Physician, you can still utilize the messaging features on MyVirtua and contact the Virtua Access Center for support.
The Access Center can help you with:

  • Scheduling appointments with primary care doctors and specialists for you and your family
  • Scheduling appointments for lab and radiology tests to coordinate with doctor appointments
  • Recommending and registering for health education classes and support groups
  • Creating an itinerary of your appointments to help you plan your day
  • Reminding you of your appointments

How do I get my physician listed in the directory?
Your physician will need to have a Direct Email account. Please email myVirtuaPHR@virtua.org with your physician name, address, and telephone number. The PHR associate will investigate the request.


How long will it take to hear back from my provider?
It may take up to 3 business days to hear back from your provider. Business days do not include Saturday or Sunday.


What if my message is of an urgent matter?
If your message is of an urgent matter, please call the physician office directly, or call the Virtua Access Center at 1-888-Virtua-3 (1-888-847-8823).


Message Types:

Contact Provider:

How do I contact my provider?
To contact your provider:

  1. Select the provider you want to contact by first selecting "Other" from the drop down list, than type the provider's First or Last Name. The provider name should appear. If you cannot locate the provider, please type Unknown and the message will be sent to the Virtua Access Center.
  2. Select the subject of your message.
  3. Enter your message
  4. Click Submit

Request Appointment:

How do I send an appointment request to my provider?
Clicking Request Appointment in the left menu allows you to send a secure appointment report using MyVirtua.

  1. Select the provider you want to contact by first selecting "Other" from the drop down list, than type the providers First or Last Name. The provider name should appear. If you cannot locate the provider, please type Unknown and the message will be sent to the Virtua Access Center.
  2. Enter the reason for the appointment.
  3. Enter your preferred date for the appointment. When you click the date field, you will be able to select a date from the calendar pop-up.
  4. Click Submit

How long will it take to get scheduled for the appointment?
We will make every effort to respond to your appointment requests the same day you send them, though it could take up to 3 business days to get your appointment scheduled. If you need immediate assistance, please contact the Virtua Access Center at 1-888-Virtua-3 (1-888-847-8823).


Medication Request:

How do I send a medication request to my provider?
Clicking Request Refill in the left menu allows you to send a secure medication refill request using MyVirtua.

  1. Select the provider you want to contact by first selecting "Other" from the drop down list, than type the provider's First or Last Name. The provider name should appear. If you cannot locate the provider, please type Unknown and the message will be sent to the Virtua Access Center.
  2. Select the pharmacy you want the refill request sent to. If you have not added a pharmacy to your profile, select Other and enter the information for the pharmacy.
  3. Enter the information for the medication, dose, frequency (how often, e.g., twice daily), and duration (length of time, e.g., as needed).
  4. Optional: Enter any comments or questions you may have about the medication.
  5. Click Submit

What if I need a refill today?
Please contact your physician office if you are in need of an immediate refill.


What if I don’t know the dosage, frequency or duration?
Please contact your physician office if you do not know the dosage, frequency or duration.


What is the difference between frequency and duration?
Frequency refers to how often you should take your medication: once daily, twice a day, as needed.
Duration refers to the length of time it should take you to complete the medication in the container: 1 month, for 7 days, for 12 days, until all medication is used.

Medical Information

How do I view my medical records?
MyVirtua allows you to look at your medical health records at any time. To do so, click on the Medical History tab in the top right side of your screen.


What records will I see?
You will see a document known as a Continuity of Care Document (CCD). This is a summary of your medical record, beginning with your demographic information and proceeding through your medical encounter to include vital signs, history of procedures, medications, immunizations, allergies, discharge instructions or summary of care.


When did records become available in MyVirtua?
Virtua Health hospital records became available in MyVirtua beginning in July of 2014. Virtua Medical Group (Physicians) records became available in MyVirtua beginning in January of 2015.


Why don’t I see everything?
The information available to you includes information collected during your stay or during your visit. If you need additional information that is not available on MyVirtua, please contact the Virtua Hospital Health Information Management (HIM) department of your last visit.