What happens during a telehealth visit?
Virtua uses an easy-to-use communication tool that launches from the click of “start your visit now” button on this landing page. A chatbot launches and after a few questions, connects you to securely see and talk to a provider. It is similar to FaceTime and Skype. Using the tool, a clinician can evaluate many medical issues and discuss your care without requiring you to come into the office.
What equipment do I need to participate in a telehealth visit?
You can launch a visit from a computer or mobile device, like a smartphone or tablet (iPhone, iPad or Android). If you need to use a personal computer (Windows or Mac), it needs to have a working webcam and microphone.
Are Virtua telehealth visits secure?
Yes. All video and audio communication is encrypted. No video or audio is recorded.
What happens if the telehealth provider says I need to be seen in person?
On occasion, after a patient begins a telehealth visit, the provider may recommend that the visit should continue in person. This decision is always made with the patient’s safety foremost in mind. If you are asked to come in for a visit, your provider will direct you to the location you choose, and will make the necessary arrangements for you to be seen as soon as possible. You will not be charged a second fee or co-pay for the in-person visit.
Is there a cost to have a telehealth appointment?
Just like an in-person office visit, there may be a fee associated with your appointment, which will depending on the service you are using and your insurance carrier.
What happens with my co-pay if, during my telehealth call, I'm told that I need to come in for an in-person visit?
There are times when your condition may require you to be seen in person. If that should happen, your clinician will advise you on your next steps. In the event that this should happen and you go to a Virtua Urgent Care the same day, you will not be charged a second co-pay.
What if I need help using the telehealth platform?
If you need assistance, please call our Patient Support Team at 856-246-4113
. Help is available during our hours of operation: Monday to Friday, 8 a.m. – 4 p.m.; Weekends and holidays, 9 a.m. – 1 p.m.