Visitor Information

Updated Visitation Policy - Effective 12.31.21

For the health and safety of our patients and their families, as well as our staff and the communities we serve, general visitation is currently suspended. Although we recognize it is not the same as direct, in-person interactions, we encourage the community to remain in contact with Virtua patients through phone calls and video chats.

Virtua Health will review its visitation policy on a weekly basis. Check back for updates.

Department-specific exceptions to the visitor guidelines are listed below. All visitors who receive an exemption must cooperate with all safety protocols, including temperature checks and mask-wearing at all times. Virtua strongly encourages all visitors be fully vaccinated for COVID-19, including a booster shot.

Children under the age of 18 are not permitted to visit.

Pediatrics
One or both parents/guardians can visit/remain with a patient who is a minor at any time.

Patients with Disabilities
Patients with physical or cognitive disabilities, including but not limited to sensory impairment or developmental/cognitive disability, may have one support person at any time.

Patients at End of Life
Care teams will work directly with patients at end of life regarding visitation.

Same Day Surgery or Medical Procedure and Outpatient Procedures
Visitors and escorts are not permitted to accompany patients into the facility.

Visitors may wait for patients in their vehicles or at a location of their choice. In some cases, a pass code is utilized so that the visitor can call in for patient updates and information. Exceptions are made for pediatrics, childbirth, and patients with an intellectual, developmental, or other cognitive disability.

Labor and Delivery/Post-partum Stay
One specifically identified support person can accompany a laboring patient; it must be the same person throughout the patient’s hospital stay. The person will be asked to remain onsite for the remainder of the patient's stay. A doula is considered part of the care team and is not included in the visitor capacity limit.

High-Risk Obstetrics/Ante-Partum Stay
Patients admitted for induction of labor or scheduled C-section may be accompanied by one support person. Ante-partum patients may have one consistent support person who can visit from 8 a.m to 10 p.m. For post-partum readmissions of breast feeding mothers, an identified support person may visit with a newborn, and the newborn must remain with the support person at all times.

Mother/Baby Units
One identified primary support person may visit, and that person will be asked to remain onsite for the remainder of the patient's stay. 

Neonatal Intensive Care Unit or Special Care Nursery
Up to two parents/guardians, or one parent/guardian plus an identified support person, may visit anytime. Certain limitations may apply due to safety protocols, as determined by the hospital. 

Emergency Department
Visitation is currently suspended in the emergency departments. Exemptions to the visitation policy exist for pediatric patients, those with physical or cognitive disabilities, or individuals requiring end-of-life care.

Behavioral Health Units (Virtua Mount Holly and Virtua Willingboro hospitals)
No visitation is permitted at this time.

Hospital Patients in Isolation
Visitation is not permitted for patients who are positive for COVID-19 or under investigation for COVID-19. 

Patient Discharge
Unless otherwise specified above, one visitor may enter the facility upon a patient’s discharge to receive discharge instructions and caregiver education. Please coordinate with the patient’s care team.  

Visitors are not permitted at Virtua Medical Group offices and outpatient departments unless special exception has been granted. 

Requirements of All Visitors
If a visitor is given clearance to enter a Virtua facility based on the circumstances outlined above, that visitor must adhere to the following process upon arrival to the facility.

All visitors must comply with all reasonable requirements imposed by the hospital or facility to minimize the potential spread of infection.

The visitor must report to designated entrance area as instructed by administrator/designee.

Visitor must arrive wearing a face mask. If that personal face mask is a cloth mask, an ear loop face mask will be provided. If the ear loop mask does not fit snugly against the face the visitor must place the cloth mask over the ear loop mask.

Face masks must be worn throughout the visitation and until exiting the facility. If a visitor refuses to wear a face mask, they will be asked to leave the facility.

Upon arrival, a visitor must participate in a safety screening, which may include (but is not limited to) a temperature check and screening survey. Administration reserves the right to deny entry to any visitor based on the outcome/answers of the screening process.

Visitor will apply hand sanitizer (gel) at time of entry and will be instructed to wash hands often and limit touching surfaces in patient care areas.

Visitor will receive visitor pass that signifies permission to visit. This must be visible at all times

The patient who has a visitor must also wear an ear loop mask (if medically able) while the visitor is in the room.

Administration may require to step outside of patient rooms under certain circumstances. For instances, visitors may not be present in patient rooms during aerosol-generating procedures or collection of respiratory specimens. Visitors will be directed to hospital designated waiting area if able to accommodate social distancing, otherwise visitors may need to return to their vehicle.

Visitors may not be present during procedures or in the recovery room, except for pediatrics, childbirth, and patients with an intellectual, developmental, or other cognitive disability.

Visitors must abide by specific rules and directions to protect all patients and staff. If this does not occur, visiting exception will be withdrawn and visitor will be asked to leave the facility.  

For more information, including contact information and driving directions, visit our Locations page.

Community Classes and Events
Virtua Health offers seminars, support groups, and continuing education for health care professionals online. To see the schedule of upcoming events, please visit https://www.virtua.org/ClassesEvents, choose a topic, and click the search button. If you have questions or need assistance, please call 888-847-8823. You can find the latest information on the virus here.

Smoke Free Campus
Virtua became one of the first hospital systems in New Jersey to transform itself into a totally tobacco-free environment.