Patients and Visitors

coronavirus-update-roundTo Our Patients and Guests

We know it's a difficult time to be in the hospital, or to have a loved one in the hospital. For the safety of our patients, visitors, and staff, please be advised of necessary changes in our policies during this challenging time.

Current Hospital and Facility Policies

Visitor Information and Patient Deliveries

New Visitor Guidelines - Effective 7.20.20

If you have a loved one at one of our hospitals, please make sure you familiarize yourself with our Visitor Guidelines | Spanish Visitor Guidelines

For the health and safety of our patients and their families, as well as our staff and the communities we serve, general visitation is currently limited to one visitor at a time for each patient unless the patient is a minor, in which case the pediatric patient may have both parents or guardians visit. Visiting Hours at all of our hospitals are 2 to 6 p.m., unless noted below. Additional exceptions include:

  • Patients
    o Patients with disabilities such as sensory impairment, developmental, or cognitive impairments or disability
    o Patients at end of life
  • Labor and Delivery
    o One visitor/support person may accompany laboring woman
    o Must be same visitor/support person throughout hospital stay
    o Doula will be considered part of the patient's care team and temperature check is required
  • High-Risk Obstetrics
    o Patients admitted for induction of labor or scheduled C-section may be accompanied by 1 support person
    o All other persons follow visiting restrictions of the main hospital.

  • Mother/Baby Unit
    o One designated visitor/support person — the same individual from Labor and Delivery
  • Neonatal Intensive Care Unit/Special Care Nurseries:
    o Visiting hours are from 10 a.m. to 10 p.m. for the two approved visitors (mother and care partner)

  • Emergency Department
    o Following screening and temperature check, one support person/visitor may accompany the patient and remain in the treatment area with the patient
    o In order to preserve privacy and social distancing, visitors may be asked to relocate to designated waiting areas, or to return to their vehicles
  • Behavioral Health Unit (Virtua Memorial and Virtua Willingboro Hospital)
    o Following screening and temperature check, one support person/visitor is permitted
    o Hours are from 6 to 7 p.m. daily and by appointment only

  • Children under the age of 18 are not permitted to visit.

  • Hospital patients in isolation
    o Visitation is not permitted for patients who are positive for COVID-19 or under investigation for COVID-19
    o Exceptions may be granted in cases of patient at end of life.

Visitors must sanitize hands and complete a screening tool for COVID-19 symptoms upon arrival at our facilities; please review the complete list of visitor requirements in English or Spanish. Anyone coughing or showing other signs of illness will be asked to kindly leave and visit remotely.  

Flower and Delivery Policy - Effective 3.18.20

In order to reduce the risk of exposure, and in an effort to minimize the amount of people entering our facilities, Virtua facilities are no longer accepting deliveries of flowers, gift baskets, or the like. We ask that you please send these thoughtful deliveries directly to the homes of your loved ones during this unprecedented time. We appreciate your understanding.

Patient Appointments

Our medical practices are operating to provide care with a few adjustments during the coronavirus outbreak: 

  • If you have a current follow-up appointment for an existing condition unrelated to coronavirus/Covid-19, your doctor will determine if a video visit is appropriate in place of an in-person visit. If so, our office will call to notify you and offer you that option. Telehealth visits are easy and we will walk you through the steps to have a successful online appointment.

  • Routine visits that are not time-sensitive, like an annual physical, are being rescheduled. You will receive a call from our office to change your in-person appointment.

  • If you have an urgent health care need, such as a minor illness or injury, please call our office.

  • Virtua Urgent Care centers are open for care. Virtua Urgent Care does not provide testing for coronavirus/Covid-19.

  • In the case of any life-threatening injury or symptoms such chest pain, shortness of breath, or sudden weakness, call 911 or go to a hospital emergency room. 

To schedule an appointment, or for related questions, call: 888-847-8823. Thank you for the privilege of providing your care as we remain here for good.

Urgent Care and Elective Procedures

Urgent Care Updates - 6.2.20

  • At this time, Virtua Health Urgent Care Centers cannot offer Coronavirus (COVID-19) testing.
  • If you believe you have had exposure to the virus through contact or travel, or you are experiencing symptoms, call 888-847-8823.
  • All eight Virtua Urgent Care centers are open seven days a week (M-F: 9 a.m. – 8:45 p.m.; weekends and holidays: 9 a.m. – 4:45 p.m.): Cherry Hill, Marlton, Medford, Moorestown, Mount Holly, Voorhees, Washington Township, Westmont.

Elective Surgery and Procedure Updates - 5.22.20

Virtua is resuming elective procedures beginning May 26. Please visit our elective surgeries page for more information.

Temporary Program Closings and Changes

For the health and safety of our staff and of the communities we serve, Virtua Health has made the decision to temporarily suspend classes and events, and close our fitness centers. Please see the links below for more information. 

Important Update Regarding the Virtua Mobile Farmers Market - 6.05.20

As you know, over the past several months, our team has worked closely with Virtua Health leadership to make sure our community has access to fresh produce and nonperishable foods during this time of increased need. Safety has been central to our modified operations: safety for you, our community, and our team. Throughout this time, we have greatly appreciated your support as we work together to “flatten the curve.” 
Please take the time to review all of the information included below; you will find important details regarding upcoming supply changes to the market:

  1. As of June 9th, each customer will receive 1 bag of assorted fresh fruits and vegetables. Visitors may also receive nonperishable items, based on availability (1 bag per customer). We will continue to serve our first 50 visitors at each site during the scheduled distribution hour. (Please refer to the Food Distribution Schedule here.) 

    1. Food inventory distributions are meant to accommodate single households. Unfortunately, we cannot provide multiple pick-ups per individual customer. 
    2. Distributions will adhere to a first-come, first-served model to ensure fairness.

  2. Beginning the week of July 1st, we will offer both drive-thru and socially distanced walk-up pick-ups. Again, each customer will receive 1 bag of fresh produce items.

    1. All visitors should follow signage and team member instructions to form a line for quick, efficient pick-up, whether in a vehicle or on foot.
    2. To support the health and safety of all visitors in our walk-up model, we ask everyone to honor a minimum of 6 feet social distancing. We will ensure adequate distancing by marking 6 feet increments with cones or other signage for both the line and pick-up area. This area will include a sanitized table where our team will place a bag, step away, and prompt you to approach and receive your items.
    3. In the drive-thru model, team members will continue to provide all food distributions by placing a bag in the trunk of your vehicle or bed of your truck. Please be prepared to open your trunk from within your vehicle, as our team cannot accommodate direct contact and is not permitted to deposit food items through a passenger door or window.
  3. While we do not yet have a confirmed date for our transition back to an affordable retail model, we are actively working on a plan for our community members to resume purchasing fresh produce with us. We are excited to be able to offer you a larger, more diverse inventory, from which customers will once more be able to choose their own combination of fruits and vegetables at affordable prices. 

While change is inevitable for our market and customers, we are committed to keeping you updated on all operational adjustments – and to maintaining our rigorous health and safety standards. We look forward to hearing your feedback as we navigate these new conditions – together. As always, our team is incredibly grateful for your patience, cooperation, and trust during these unprecedented times. 

View our current schedule here. We are also providing pop-up markets on Tuesdays, which change weekly. Follow us on Instagram (@VirtuaMFM) and Facebook (Virtua Mobile Farmers Market page) to receive the most up to date information regarding our market. 

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