Patients and Visitors

coronavirus-update-roundTo Our Patients and Guests


We know it's a difficult time to be in the hospital, or to have loved ones in the hospital. For the safety of our patients, visitors and staff, please be advised of necessary changes in policy during this challenging time.

Current Hospital and Facility Policies

Visitor Information and Patient Deliveries

New Visitor Guidelines - Effective 4.1.20

If you have a loved one at one of our hospitals, please make sure you understand our Visitor Guidelines | Spanish Version


For the health and safety of our patients and their families as well as our staff and the communities we serve, Virtua Health has implemented a no visitation/no-access policy for all inpatient and outpatient locations, including the Emergency Department and OB triage, with limited exceptions for the following:

  • Labor and Delivery
    o One visitor/support person may accompany laboring woman
    o Must be same visitor/support person throughout hospital stay
  • High Risk Obstetrics
    o Patients coming for induction of labor or scheduled C-section may be accompanied by 1 support person who will remain through the hospitalization.
    o All other patients follow visiting restrictions of the main hospital.

  • Mother/Baby Unit
    o One designated visitor/support person — the same individual from Labor and Delivery
  • Neonatal Intensive Care Unit/Special Care Nurseries (updated 5.22.20):
    o Visiting hours between 10 a.m. and 10 p.m. for the two approved visitors (mom and care partner)
  • Pediatric Unit
    o One visitor who will remain for the entire hospitalization

  • Those serving as caregivers for patients undergoing same-day surgeries and procedures
    o One visitor

The limited exception visitors must wash or sanitize hands prior to entering patient care areas. Anyone coughing or showing other signs of illness will be asked to kindly leave and visit remotely.

 

Flower and Delivery Policy - Effective 3.18.20

In order to reduce the risk of exposure, and in an effort to minimize the amount of people entering our facilities, Virtua facilities are no longer accepting deliveries of flowers, gift baskets, or the like. We ask that you please send these thoughtful deliveries directly to the homes of your loved ones during this unprecedented time. We appreciate your understanding.

Patient Appointments

Our medical practices are operating to provide care with a few adjustments during the coronavirus outbreak: 


  • If you have a current follow-up appointment for an existing condition unrelated to coronavirus/Covid-19, your doctor will determine if a video visit is appropriate in place of an in-person visit. If so, our office will call to notify you and offer you that option. Telehealth visits are easy and we will walk you through the steps to have a successful online appointment.

  • Routine visits that are not time-sensitive, like an annual physical, are being rescheduled. You will receive a call from our office to change your in-person appointment.

  • If you have an urgent health care need, such as a minor illness or injury, please call our office.

  • Virtua Urgent Care centers are open for care. Virtua Urgent Care does not provide testing for coronavirus/Covid-19.

  • In the case of any life-threatening injury or symptoms such chest pain, shortness of breath, or sudden weakness, call 911 or go to a hospital emergency room. 

To schedule an appointment, or for related questions, call: 888-847-8823. Thank you for the privilege of providing your care as we remain here for good.

Urgent Care and Elective Procedures

Urgent Care Updates - 3.23.20

  • At this time, Virtua Health Urgent Care Centers cannot offer Coronavirus (COVID-19) testing.
  • If you believe you have had exposure to the virus through contact or travel, or you are experiencing symptoms, call 888-847-8823.
  • Effective March 23, 2020: Virtua Urgent Care - Cherry Hill and Virtua Urgent Care - Westmont are temporarily closed. They are open for Occupational Health visits only at this time.

Elective Surgery and Procedure Updates - 5.22.20

Virtua is resuming elective procedures beginning May 26. Please visit our elective surgeries page for more information.

Temporary Program Closings and Changes

For the health and safety of our staff and of the communities we serve, Virtua Health has made the decision to temporarily suspend classes and events, and close our fitness centers. Please see the links below for more information. 


Important Changes Regarding the Virtua Mobile Farmers Market 

The market set-up and shopping experience has undergone some critical changes in light of the rapidly evolving pandemic, which we anticipate will continue throughout the upcoming weeks. This is the result of our team working closely with Virtua Health leadership to safely deliver food to our communities.

 

All efforts to communicate changes to our valued community members will be made, we encourage you to join our mailing list by sending an email to VirtuaMFM@virtua.org, or to follow us on Instagram (@VirtuaMFM) and Facebook (Virtua Mobile Farmers Market page) to receive the most up to date information regarding our market. 

 

1. We will be able to service our first 50 customers at each site, during the scheduled distribution hour. (Please refer to the Food Distribution Schedule on the Mobile Farmer's Market page).

 

a. Food inventory distributions are reserved to accommodate a single household.
b. Operations will practice fair distribution through use of a first come, first served model.
c. Each distribution will include (1) bag of assorted fresh, produce items and (1) bag of staple, non-perishable food items. Each household in receipt of a food distribution will go home with 2 bags, total.***

 

2. Be prepared to receive your food supply by our team in a drive-thru format, with the only exception being our Osborn Family Health Center distribution site. 

 

View our current schedule here. We appreciate your understanding, patience, and cooperation when visiting with our team. Together, we will lift each other up and get through these challenging times. 

 

*** While supplies last