Patients and Visitors

coronavirus-update-roundTo Our Patients and Guests


We know it's a difficult time to be in the hospital, or to have a loved one in the hospital. For the safety of our patients, visitors, and staff, please be advised of necessary changes in our policies during this challenging time.

Current Hospital and Facility Policies

Visitor Information

Updated Visitation Policy - Effective 8.05.21


Due to recent developments related to the COVID-19 virus, we have updated our visitation protocols in order to protect the health and safety of our patients and their families as well as our staff and the communities we serve. Unless otherwise described below, general visitation is currently limited to one designated visitor per patient for the duration of the patient’s time at the hospital. In certain circumstances, it may be possible to designate an alternate visitor. We request that visits are limited to no more than two hours. General visiting hours are 8 a.m. to 8 p.m. at all Virtua hospitals. 


Virtua Health strongly encourages all visitors to be fully vaccinated against COVID-19.


Due to safety protocols associated with COVID-19, visitors are asked not to eat or drink in patient rooms or in the cafeteria. We encourage visitors to eat before or after their visit to the hospital to minimize the need to remove masks.  


Important Requirements for Our Visitors:


  • Facemasks and other appropriate Protective Personal Equipment (PPE) are required for all visitors in all areas of our facilities.
  • Sanitize hands to protect those whom you are visiting and our staff who are caring for your loved ones.
  • Temperature checks and COVID-19 screening protocols will be administered by our staff prior to a visitor entering the facility.
  • If visiting a patient in a semi-private room, if both beds are occupied, the visitor must draw the curtain between the beds and keep his/her mask on at all times.
  • Visitors must be 18 years or older. 
  • Visitors who do not satisfy these requirements, or who show signs of illness – even mild sickness, such as coughing and/or cold-like symptoms – will be required to leave. 

Exceptions and/or additional limitations related to the above requirements may be considered depending on the circumstances, and will be determined on a case-by-case basis. 


Visitation Rules for Certain Patients and Areas in Our Hospital:


Pediatrics
One or both parents/guardians, or a parent/guardian and identified support person, can visit/remain with a patient who is a minor at any time.


Patients with Disabilities
Patients with physical or cognitive disabilities, including but not limited to sensory impairment or developmental/cognitive disability, may have one support person at any time, including overnight for inpatient procedures. 


Same Day Surgery or Medical Procedure and Outpatient Procedures
Unless otherwise specified in this policy, the following apply:


  • For outpatient procedures one support person may accompany the patient. 
  • For same day surgeries and procedures, one support person may accompany the patient into the facility, remain with him/her through the intake process and rejoin the patient at discharge. At the facility’s discretion, the support person may be permitted to rejoin the patient before discharge.
  • Visitors may wait for the patient in the hospital’s designated waiting area while the patient is having his/her procedure, or will be directed to wait outside of the facility or in their vehicles. In some cases, a passcode is utilized so that the visitor can call in for patient updates and information.

Labor and Delivery/Post-partum Stay
One specifically identified support person can accompany a laboring patient. Under certain circumstances, an alternative support person can be substituted. Such substitution can be discussed with the care team. The support person should restrict his/her movements to the unit in order to minimize potential spread or exposure to COVID-19. A doula is considered part of the care team and is not included in the visitor capacity limit.


High-Risk Obstetrics
For post-partum readmissions of breast feeding mothers, an identified support person may visit with a newborn, and the newborn must remain with the support person at all times. The patient may identify an alternative support person who can visit when the main support is not present.


Mother/Baby Units
One identified primary support person has unrestricted visiting; an additional support person may visit when the primary support person is not present.


Neonatal Intensive Care Unit or Special Care Nursery
Up to two parents/guardians, or one parent/guardian plus an identified support person, may visit anytime. Certain limitations may apply due to safety protocols, as determined by the hospital. 


Emergency Department
Visitation is limited to one guest per patient. Patients with confirmed or suspected COVID-19 may not have a visitor. Exemptions to the visitation policy exist for pediatric patients, those with physical or cognitive disabilities, or individuals requiring end-of-life care. Administration reserves the right to suspend visitation due to patient volume or other operational considerations.


Behavioral Health Units (Virtua Mount Holly and Virtua Willingboro hospitals)
One designated visitor per patient can visit by appointment only from 6 p.m. to 7 p.m.


Hospital Patients in Isolation
Visitation is not permitted for patients who are positive for COVID-19 or under investigation for COVID-19. 


Patient Discharge
Unless otherwise specified above, one visitor may enter the facility upon a patient’s discharge to receive discharge instructions and caregiver education. Please coordinate with the patient’s care team.  


Visitors are not permitted at Virtua Medical Group offices and outpatient departments unless special exception has been granted. 


For more information, including contact information and driving directions, visit our Locations page


Community Classes and Events
Virtua Health offers seminars, support groups, and continuing education for health care professionals online. To see the schedule of upcoming events, please visit https://www.virtua.org/ClassesEvents, choose a topic, and click the search button. If you have questions or need assistance, please call 888-847-8823. You can find the latest information on the virus here.


Smoke Free Campus
Virtua became one of the first hospital systems in New Jersey to transform itself into a totally tobacco-free environment.

Patient Appointments

Our medical practices are providing you with safe care 


It’s important that you stay connected with your care. At Virtua, we encourage you to maintain your regular appointments and seek care for any new or developing needs. Because of the COVID-19 pandemic, your care experience may be a little different from before. For instance, you will be asked to wear a mask the entire time you are in our facility. You may also see that waiting areas have been reconfigured to allow for social distancing. When you make an appointment, please pay close attention to the safety measures provided to you by the care team and Virtua navigators.   


To schedule an appointment, check out our new chat link to the Virtua Access Center, offering live support to schedule appointments and answer questions by chatting online with one of our navigators. Navigators are available seven days a week for chats, between 8 a.m. and 11 p.m. on weekdays and 8 a.m. until 8 p.m. on weekends. Or call 888-847-8823. Thank you for the privilege of providing your care as we remain here for good.

Urgent Care and Elective Procedures

Urgent Care Updates


  • Virtua Health Urgent Care Centers offer coronavirus consultations, which are a full patient visit, and if warranted, coronavirus testing may be offered at the conclusion of a consult. Walk-in testing is not available at our Urgent Care Centers at this time.
  • Click here for other testing information.
  • If you believe you have had exposure to COVID-19 through contact or travel, or you are experiencing symptoms, call 888-847-8823.

Elective Surgery and Procedure Updates

Virtua is scheduling elective surgery procedures at this time. Please visit our elective surgeries page for more information.

Classes and Events

Virtua Health has transformed its in-person classes and events into engaging online experiences. Please see the link below to view our online support groups and classes.