Patients and Visitors

coronavirus-update-roundTo Our Patients and Guests

We know it's a difficult time to be in the hospital, or to have a loved one in the hospital. For the safety of our patients, visitors, and staff, please be advised of necessary changes in our policies during this challenging time.

Current Hospital and Facility Policies

Visitor Information and Patient Deliveries

Updated Visitation Policy - Effective 11.19.20

For the health and safety of our patients and their families, as well as our staff and the communities we serve, Virtua Health regularly updates its general visitation guidelines. 

Effective November 19, general patient visitation is currently not allowed. Certain limited exceptions may be available (see below) and must be approved by a patient's care team. 

A guide to visiting hours in Spanish is available here

All approved visitors must sanitize hands and complete a screening tool for COVID-19 symptoms upon arrival at our facilities; please review the complete list of visitor requirements in English or SpanishAnyone coughing or showing other signs of illness will be kindly asked to leave and visit remotely.  

Department-specific exceptions to the visitor guidelines include:

  • Patients with Disabilities
    o Patients with with an intellectual, developmental, or other cognitive disability may have one visitor at any time; speak directly with the care team to make arrangements and accommodations 
  • Pediatrics
    o Both parents/guardians can visit pediatric patients 24/7
  • Labor and Delivery
    o No visitors in OB Triage. We will reunite the mother and support person as soon as possible.
    o One visitor/support person may accompany laboring woman
    o The visitor must remain on the unit and will not be permitted to leave and re-enter the facility
    o Must be same visitor/support person throughout hospital stay
    o A doula is considered part of the patient's care team and temperature check is required
  • High-Risk Obstetrics*
    o Patients admitted for induction of labor or scheduled C-section may be accompanied by one support person
    o Ante-partum patients may identify one support person

  • Mother/Baby Unit*
    o One designated visitor/support person is permitted — the same individual from Labor and Delivery

*Note: For post-partum readmissions, the newborn and one parent/guardian may visit and must remain together at all times. 

  • Neonatal Intensive Care Unit/Special Care Nurseries:
    o Visiting hours are from 8 a.m. to 10 p.m. for the parents (or mother and one identified support person/care partner)

  • Emergency Department
    o No visitors are permitted in treatment areas unless a patient is unable to communicate urgent needs for him/herself. Virtua staff will primarily communicate with the patient’s designated contact person remotely.
  • Hospital Patients in Isolation
    o Visitation is not permitted for patients who are positive for COVID-19 or under investigation for COVID-19
    o Exceptions may be granted in cases of patient at end of life
  • Surgery or Medical Procedure
    When possible, one visitor may accompany the patient into the facility. The visitor must depart when the patient is taken into the prep area. Please coordinate with the care team in advance.

  • Patient Discharge
    One visitor may enter the facility upon a patient's discharge to receive discharge instructions and caregiver education. Please coordinate with the patient's care team.

Hospital cafeterias are not available to visitors; however, they may visit coffee shops and gifts shops as available.

Visitors are not permitted at Virtua Medical Group offices and outpatient departments.

For more information, including contact information and driving directions, visit our Locations page.

Flower Delivery Policy
In order to reduce the risk of exposure, and in an effort to minimize the amount of people entering our facilities, Virtua facilities are no longer accepting deliveries of flowers, gift baskets, or the like. We ask that you please send these thoughtful deliveries directly to the homes of your loved ones during this unprecedented time. We appreciate your understanding.

Community Classes and Events
The health and well-being of our community is Virtua’s top priority, so we are following guidelines from the Centers for Disease Control and Prevention to help slow the spread of COVID-19. While we are not currently offering in-person classes or events, we are offering seminars, support groups, and continuing education for health care professionals online. To see the schedule of upcoming events, please visit, choose a topic, and click the search button. If you have questions or need assistance, please call 888-847-8823. You can find the latest information on the virus here.

Smoke Free Campus
Virtua became one of the first hospital systems in New Jersey to transform itself into a totally tobacco-free environment.

Patient Appointments

Our medical practices are providing you with safe care 

It’s important that you stay connected with your care. At Virtua, we encourage you to maintain your regular appointments and seek care for any new or developing needs. Because of the COVID-19 pandemic, your care experience may be a little different from before. For instance, you will be asked to wear a mask the entire time you are in our facility. You may also see that waiting areas have been reconfigured to allow for social distancing. When you make an appointment, please pay close attention to the safety measures provided to you by the care team and Virtua navigators.   

To schedule an appointment, check out our new chat link to the Virtua Access Center, offering live support to schedule appointments and answer questions by chatting online with one of our navigators. Navigators are available seven days a week for chats, between 8 a.m. and 11 p.m. on weekdays and 8 a.m. until 8 p.m. on weekends. Or call 888-847-8823. Thank you for the privilege of providing your care as we remain here for good.

Urgent Care and Elective Procedures

Urgent Care Updates

  • Most Virtua Health Urgent Care Centers offer coronavirus consultations, which are a full patient visit, and if warranted, coronavirus testing may be offered at the conclusion of a consult. Walk-in testing is not available at our Urgent Care Centers at this time. Click here for other testing locations and information.

  • If you believe you have had exposure to COVID-19 through contact or travel, or you are experiencing symptoms, call 888-847-8823.

  • Virtua Urgent Care Centers are open seven days a week (M-F: 9 a.m. – 8:45 p.m.; weekends and holidays: 9 a.m. – 4:45 p.m.): Cherry Hill, Marlton, Medford, Moorestown, Mount Holly, Washington Township, and Westmont. (Coronavirus consultations offered in all of these locations except Cherry Hill.)

Elective Surgery and Procedure Updates

Virtua is scheduling elective surgery procedures at this time. Please visit our elective surgeries page for more information.

Classes and Events

Virtua Health has transformed its in-person classes and events into engaging online experiences. Please see the link below to view our online support groups and classes.