Patients and Visitors

coronavirus-update-roundTo Our Patients and Guests


We know it's a difficult time to be in the hospital, or to have a loved one in the hospital. For the safety of our patients, visitors, and staff, please be advised of necessary changes in our policies during this challenging time.

Current Hospital and Facility Policies

Visitor Information and Patient Deliveries

Updated Visitation Policy - Effective 9.14.20


For the health and safety of our patients and their families, as well as our staff and the communities we serve, general visitation is currently limited to one visitor at a time for each patient, unless the patient is a minor, in which case the pediatric patient may have both parents or guardians visit. Visiting Hours at all of our hospitals are 8 a.m. to 8 p.m., unless noted below. Children under the age of 18 are not permitted to visit. A guide to visiting hours in Spanish is available here


Visitors must sanitize hands and complete a screening tool for COVID-19 symptoms upon arrival at our facilities; please review the complete list of visitor requirements in English or SpanishAnyone coughing or showing other signs of illness will be kindly asked to leave and visit remotely.  

Department-specific exceptions to the visitor guidelines include:


  • Patients with Disabilities or Patients at End of Life
    o Patients with disabilities such as sensory impairment, developmental or cognitive impairments/disability and patients at end of life may have one to two visitors at any time 24/7.

  • Labor and Delivery
    o One visitor/support person may accompany laboring woman
    o One support person may visit and must remain on the unit
    o Must be same visitor/support person throughout hospital stay
    o Doula will be considered part of the patient's care team and temperature check is required
  • High-Risk Obstetrics*
    o One support person is permitted
    o Patients admitted for induction of labor or scheduled C-section may be accompanied by one support person

  • Mother/Baby Unit*
    o One designated visitor/support person is permitted — the same individual from Labor and Delivery

*Note: For post-partum readmissions, the newborn and one parent/guardian may visit and must remain together at all times. The family may identify one additional support person. This individual can visit whenever the main support person is not there.


  • Neonatal Intensive Care Unit/Special Care Nurseries:
    o Visiting hours are from 8 a.m. to 10 p.m. for the parents (or mother and one identified support person/care partner)

  • Emergency Department
    o Following screening and temperature check, one support person/visitor may accompany the patient and remain in the treatment area with the patient
    o In order to preserve privacy and social distancing, visitors may be asked to relocate to designated waiting areas or to return to their vehicles
  • Behavioral Health Unit (Virtua Memorial and Virtua Willingboro hospitals)
    o Following screening and temperature check, one support person/visitor is permitted
    o Visiting hours are from 6 to 7 p.m. daily and by appointment only

  • Hospital Patients in Isolation
    o Visitation is not permitted for patients who are positive for COVID-19 or under investigation for COVID-19
    o Exceptions may be granted in cases of patient at end of life

Hospital cafeterias are not available to visitors; however, they may visit coffee shops and gifts shops as available.


Visitors are not permitted at Virtua Medical Group offices and outpatient departments.


For more information, including contact information and driving directions, visit our Locations page.


Flower Delivery Policy
In order to reduce the risk of exposure, and in an effort to minimize the amount of people entering our facilities, Virtua facilities are no longer accepting deliveries of flowers, gift baskets, or the like. We ask that you please send these thoughtful deliveries directly to the homes of your loved ones during this unprecedented time. We appreciate your understanding.


Community Classes and Events
The health and well-being of our community is Virtua’s top priority, so we are following guidelines from the Centers for Disease Control and Prevention to help slow the spread of COVID-19. While we are not currently offering in-person classes or events, we are offering seminars, support groups, and continuing education for health care professionals online. To see the schedule of upcoming events, please visit https://www.virtua.org/ClassesEvents, choose a topic, and click the search button. If you have questions or need assistance, please call 888-847-8823. You can find the latest information on the virus here.


Smoke Free Campus
Virtua became one of the first hospital systems in New Jersey to transform itself into a totally tobacco-free environment.

Patient Appointments

Our medical practices are operating to provide care with a few adjustments during the coronavirus outbreak: 


  • If you have a current follow-up appointment for an existing condition unrelated to coronavirus/Covid-19, your doctor will determine if a video visit is appropriate in place of an in-person visit. If so, our office will call to notify you and offer you that option. Telehealth visits are easy and we will walk you through the steps to have a successful online appointment.

  • Routine visits that are not time-sensitive, like an annual physical, are being rescheduled. You will receive a call from our office to change your in-person appointment.

  • If you have an urgent health care need, such as a minor illness or injury, please call our office.

  • Virtua Urgent Care centers are open for care. Virtua Urgent Care does not provide testing for coronavirus/Covid-19.

  • In the case of any life-threatening injury or symptoms such chest pain, shortness of breath, or sudden weakness, call 911 or go to a hospital emergency room. 

To schedule an appointment, or for related questions, call: 888-847-8823. Thank you for the privilege of providing your care as we remain here for good.

Urgent Care and Elective Procedures

Urgent Care Updates - 6.2.20

  • At this time, Virtua Health Urgent Care Centers cannot offer Coronavirus (COVID-19) testing.
  • If you believe you have had exposure to the virus through contact or travel, or you are experiencing symptoms, call 888-847-8823.
  • All eight Virtua Urgent Care centers are open seven days a week (M-F: 9 a.m. – 8:45 p.m.; weekends and holidays: 9 a.m. – 4:45 p.m.): Cherry Hill, Marlton, Medford, Moorestown, Mount Holly, Voorhees, Washington Township, Westmont.

Elective Surgery and Procedure Updates - 5.22.20

Virtua is resuming elective procedures beginning May 26. Please visit our elective surgeries page for more information.

Temporary Program Closings and Changes

For the health and safety of our staff and of the communities we serve, Virtua Health has made the decision to temporarily suspend in-person classes and events. Please see the link below for more information. 


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