Urgent Care

In all areas of life, we’ve been social distancing for some time, and we know that it’s worked to reduce the number of COVID-19 cases in the region. We continue to carefully social-distance in our centers to protect our staff and visitors. 

• Our waiting area seating is arranged with at least 6 feet between seats.
• We’re reducing the overall number of people allowed in our centers at one time. Therefore, after check-in, patients may be asked to wait in their cars until their turn to be seen. If you have symptoms of COVID-19, please understand that you must wait in your car as directed in signage at our entrance for guidance to be seen.
• Plexiglass barriers at our check-in desks provide added protection for patients and staff. 

Under normal circumstances, we welcome guests who may be accompanying our patients. However, to help with social distancing, we’re limiting friends/family of patients for the safety of all.

• Adult patients (age 18+) must enter our centers alone (special circumstances may apply). 
• Pediatric patients (up to age 18) may be accompanied by one adult parent or guardian.
• All other companions will be asked to wait in the car.

Masks help stop the spread of germs, so we’re making sure everyone is protected.

• We require all individuals to wear facemasks while in our facilities and offices. We will provide a mask to those who need one.

Our enhanced cleaning with hospital-grade products helps stop the possibility of infection from surfaces.

• We perform enhanced cleaning between all patient visits and all rooms are deep-cleaned daily.
• Designated exam rooms for symptomatic patients are cleaned and aired based on CDC-guidelines.
• We have reassigned team members to more frequently wipe down and disinfect high-touch services.
• We have added additional sanitizing stations to create easy reminders and access to clean hand habits.

COVID-19 symptoms include: cough, shortness of breath, fever, chills, muscle pain, sore throat, or new loss of taste or smell.

• To ensure the safety of all patients and staff, any patient with possible COVID-19 symptoms must call from the parking lot before entering our urgent care centers.
• Signs at our entrances remind patients with COVID-19-related symptoms to stay in the car and call from the parking lot. A clinician will explain the next steps to receive care.
• All Virtua Urgent Care locations have designated rooms for patients who show signs of COVID-19-related symptoms.
• Patients with symptoms that aren’t related to COVID-19 may enter our center for check-in.