Pay My Bill

If we do not receive payment from your insurance company, you'll receive statements from Virtua asking you to contact your insurance company to get the bill processed.

Call the Patient Accounting Department at 856-355-2000. They are open 9 am to 4 pm, Monday through Friday. Or write to: Virtua Patient Accounting, 2000 Crawford Place, Suite 100, Mt. Laurel, NJ 08054.

Each physician who provides services will send you a separate bill from his/her office. These may include:

• Your primary physician
• Others who conducted tests and procedures
• Consulting physicians asked by your primary physician to read and interpret test results. Examples include anesthesiologists, cardiologists, pathologists, radiologists and doctors in emergency medicine, nuclear medicine, or urodynamics.

If you have any questions about these bills, please call the physician's office listed on the bill.

For all billing questions, call the Virtua Patient Accounting Department at 856-355-2000 from 9 a.m. to 4 p.m., Monday through Friday. If we find an error and your insurance company has been billed, we'll forward a corrected bill to the insurance company.

In accordance with federal requirements, Virtua provides information on its standard list of hospital charges.

Call your insurance provider to check to see if Virtua is in-network. Some insurance policies require you to visit hospitals and physicians to receive full insurance benefits. See our list of accepted health care plans.

There are a couple of options for uninsured patients. First, patients can apply for state charity care. Charity Care is free or reduced charge care provided to patients who do not have health insurance and meet certain income and asset criteria. Second, Virtua offers a Charity Assistance Program. The program aids uninsured patients that may not qualify for Charity Care.

We will bill any insurance company for which you have provided us complete information (i.e., address, policy number, group number). We must have signed authorization permitting us to file a bill with your insurance company.

Generally it takes 45 to 60 days to obtain payment from an insurance company. We'll work with them to resolve your bill. If your insurance company denies payment, you are then responsible for your bill.

Contact your insurance company for an explanation of benefits.

For any questions about insurance payments, deductibles or co-payments, please contact your insurance company. If we have received information from your insurance company, we'll be glad to share it with you.

The Affordable Care Act ensures your right to appeal health insurance plan decisions – to ask that your plan reconsider its decision to deny payment for a service or treatment. Under the New Jersey Health Care Quality Act, certain individuals have the right to dispute a decision by a health insurance company or health maintenance organization or health service corporation (a carrier) concerning the medical appropriateness of requested covered services. If your plan still denies payment after considering your appeal, the law permits you to have an independent review organization decide whether to uphold or overturn the plan’s decision. For more information, view Individual’s Right to Appeal Health Insurance Determinations.

Total payment is expected for the patient's portion of the bill at the time of service or discharge. We accept cash, checks, money orders and credit cards. If you are unable to pay the full balance you can set up a monthly payment plan based on an approved schedule. Please call us toll-free at 833-335-4010.

To learn whether or not you quality for this program, please call toll-free 888-625-2890 from Monday through Friday from 8:30 a.m. to 5 p.m.

Virtua also offers a Charity Assistance Program for patients who do not qualify for the Charity Care Program.

As of November 17, 2025, Virtua Health will be enrolling all patients into paperless statements. This means that you will no longer receive statements in the mail unless you manually choose to opt out of paperless billing. Since all patients will be automatically opted in to paperless billing, you will need to manually opt out of this service in order to receive your bills through the U.S. Postal Service (more information on how to opt out below).

This change applies to all Virtua locations, including all hospitals, outpatient services, and Virtua Medical Group offices.

You can opt in to paperless statements sooner by clicking here and logging into MyChart. Once you are signed in, toggle the button next to paperless billing on and save your changes. If you would like to opt out, toggle this button off.

For patients who have a MyChart that have questions about paperless statements, please call our help desk at 856-246-4113 .

For any billing questions or patients that do not have a MyChart, please call our billing team at 833-335-4010.

You can view your statements in MyChart on the Billing page. If you would like to receive text message notifications when a statement is available, you can do so by going to Communication Preferences in your MyChart account.

If you do not have a MyChart account, your paperless statement will be sent to the email you have registered with Virtua Health.

If you have questions about a bill or what is included on your statement, please review the billing FAQs above.

If you have received three electronic statements notifying you of late payment, your fourth statement will be mailed to you prior to being sent to collections. Once you are sent to collections you will receive notifications directly from the collection agency. If you have questions regarding your bill, please call our Patient Account team at 833-335-4010.

Yes, hospital, outpatient, and Virtua Medical Group offices will be viewable on your paperless statement.

You will only be able to see another person’s statement if you are listed as the guarantor for their account. The guarantor is the person or entity responsible for paying the balance of an account.

If you are listed as the guarantor on your child or family member’s account, that person’s statements will display on your Billing Summary page.

If you have questions about how to become the guarantor on a family member’s account, please speak with the office at your next visit or contact our patient facing help desk at 856-246-4113.