Enrollment Questions

What is My Virtua?

My Virtua is an easy–to-use online tool that gives you control over your health information. My Virtua provides you with access to portions of your medical record information in a secure and confidential way. My Virtua improves your ability to communicate with your healthcare provider by offering 24x7 online access to send secure messages and requests. My Virtua helps you to become a more active and informed partner with your physician, enhancing your opportunities for better health.

With My Virtua, you can do the following:

  • Manage your appointments
    Schedule appointments, view details from past and upcoming appointments   

  • Complete questionnaires before arriving to your appointment
    Such as your medical history to save time during your doctor or hospital visit (Hospital visits coming in March 2018!) 

  • Keep up-to-date on vaccines and other routine health exams
    Health Reminders keep you informed of upcoming and overdue health maintenance items such as flu shots, mammograms, tetanus shots and colonoscopies to name a few.      

  • Access your test results
    No need to wait for your provider’s office to call or send a letter. View your test results within a few days. 

  • Communicate with your Healthcare Provider(s)
    Get questions answered without making a call or apportionment. 

  • Pay bills online
    Access and pay your bills online or Pay as Guest. Pay as Guest allows you to pay bills for children or other family members without a My Virtua account.  

  • Request Prescription Refills
    Send a request for a refill for any refillable medications

    My Virtua allows you to do all the above, right from your smartphone or personal computer; anywhere, anytime saving you time, money and unnecessary doctor visits.

Is there a fee to use My Virtua?
My Virtua is a free service offered to our Patients.

Who can sign up for My Virtua?
If you are age 18 or older, you are eligible to create a My Virtua account. If you are under the age of 18, or would like to obtain records for a patient under the age of 18, please contact the Virtua Hospital Health Information Management (HIM) department of your last visit, or your Virtua Medical Group (VMG) Physician office.

How do I sign up?
Patients can obtain a My Virtua activation code as part of their visit with a Virtua Medical (VMG) Physician office or from the After Visit summary provided at outpatient practices. This code will enable you to log in and create your own user ID and password. You will be able to sign up directly for My Virtua after answering a few questions to verify your identity. After your information is validated, you will be able to complete the activation process.

What is an activation code?
Your activation code is the unique identifier you will use, along with other personal information, to log into My Virtua for the first time. The first time you log in you will click on the “Sign Up Now” link and follow the instructions to enter your activation code. 

Is my activation code my username?
No, your activation code is not your My Virtua username or password. You use the activation code only once to log into My Virtua the first time. When you log into My Virtua the first time, you will be asked to create your own unique My Virtua username and password.

How do I choose my personal My Virtua username and password?
The first time that you log in to My Virtua, you will be prompted to create a login Username and Password. This is the username you will use every time you login into My Virtua. Once selected, your My Virtua username cannot be changed. Choose a username and password that is unique to you and easy for you to remember. Avoid using a Username or Password that is easy for others to guess such as your first or last name.

  • Your username must be between 6 and 18 characters long. Only letters or numbers are allowed and it cannot contain any spaces.

  • Your password must be a minimum of 8 characters long and must include at least one number and one letter.

  • Remember to also enter an email address so that My Virtua can notify you when you have new information. 

Why do I need an internet email address to use My Virtua?
When new information is sent out to your My Virtua account you will also get an email notification to let you know that new information is available.

I don't have an email address, how do I get one?
There are many web-based services that offer free email accounts. 

What if I need help with My Virtua?
If you need assistance with My Virtua, please call 1-888-Virtua-3 (1-888-847-8823) or complete the “Request Help” form in the “Technical Assistance” section at MyVirtua.org. Please be prepared to offer a telephone number or email address where support personnel can reach you. 

Please note we can only answer technical support questions about My Virtua. For questions about your health care, please contact your doctor's office. 



After I Have Enrolled
 

If some of my health information on My Virtua is not correct, what should I do?
Your My Virtua information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next visit. Your health information is reviewed and updated in your electronic medical record each visit.

How can I update my personal information in My Virtua?
Go to the “Health” tab and select “Demographics” from the drop down. From there you can change any of your demographic information. When finished, scroll down the bottom and click “Accept Changes”.

How can I update my email address in My Virtua?
Go to the “Settings” Tab and select “Other Preferences” form the drop down. From there you click “Change E-Mail Address”, then click the pencil next to the email address listed. When finished click the green check mark and then scroll down the bottom and click “Submit Changes”.

Can I print from My Virtua?
Yes, you can print from My Virtua, but it is highly recommended that you do not print to a shared printer; such as a printer located in a library, office, or hotel. Items printed from My Virtua are the responsibility of the account owner.

Updated August 15, 2017