MyChart Frequently Asked Questions

Below you’ll find answers to common questions about the MyChart patient portal.

Sign Up/Activation Code Questions (for New MyChart Users Only)

Two-Step Verification Questions

Email, Username and Password Questions

Patient Medical Records, Appointment Scheduling, Test Results and Prescriptions Questions

Communicating With My Care Team Through MyChart

Proxy Access Questions

Proxy Access for Children

Technical Support and Privacy

For any technical difficulties, please call our Patient Support Team at 856-246-4113. Help is available Monday through Friday, from 8 a.m. to 7 p.m., and on weekends from 9 a.m. to 5 p.m. You may also use our Technical Assistance Form for help.

Note: If you are having trouble with the new two-step verification, please click to download our tip sheet which will guide you through the process.

If you have forgotten your username or password, please see the Email, Username & Password Questions section above on this page.