Patient Record Questions

When can I see my test results in MyChart?
The results of most tests are viewable in your MyChart account in three business days after it is posted to your chart. Contact your provider’s office directly if you have questions about any of your test results.

Can I email my provider through MyChart?

While MyChart is not an email system, you are able to send secure messages directly to your provider.  

Can I contact my provider’s office using MyChart?
Yes, you can use the Ask a Question feature to ask a simple medical question that does not require an immediate response or to request a medication refill.

What if my message is of an urgent matter?

If your message is of an urgent matter, please call your provider’s office directly.

Can I schedule an appointment with my provider through MyChart?
Yes, simply click the Schedule an Appointment link, choose your reason for scheduling an appointment from the options listed, and then follow the prompts to schedule the appointment. 

How long does it take if I request a prescription refill through MyChart?
Prescription refill requests can take up to 72 hours to be processed and any written prescriptions must be picked up at your provider’s office.

What if I need a refill today?
Please contact your provider’s office directly if you are in need of an immediate refill.

MyChart for My Family

Who else can see my account on MyChart?
No one else can see your MyChart account, unless you add someone as a proxy. A proxy is a spouse, partner, adult child, or other trusted person that you want to share your record with. Virtua does not utilize MyChart to release records to third parties.

How do I add a proxy?
To add a proxy to your account:

1. Go to the Health tab and select Grant Access to my Record from the drop down

2. Fill out the proxy request form with the proxy’s first name, last name, gender, date of birth, address, email address, and phone

3. Click Submit Request

Once you have completed the Grant Access to my Record form and the form has been processed, the MyChart activation code and sign-up instructions will be sent to the proxy. With certain restrictions, proxy access may be granted to the parents or legal guardians of patients under the age of 18 (minors).

What rights does a proxy have?
A proxy can see, download, and transmit medical information. A proxy can view and send messages, request appointments, or request medication refills. A proxy can see and edit certain profile information. A proxy cannot: add or delete another proxy, change a patient’s email account, username, or password.

Who have I added as a proxy?
To see who has access to your records, or to see the status of someone you have added as a proxy:

1. Go to the Profile tab and select Personalize from the drop down 

2. The section titled Who Can View My Record will show the list of people you have added as a proxy 

How do I remove a proxy?
To remove a proxy:

1. Go to the Profile tab and select Personalize from the drop down

2. Click the Revoke Access button next to the name of the person you want to remove from your proxy list

Can my spouse and I share one MyChart account?
No, due to the sensitive nature of medical information, each adult must establish their own MyChart account.

Updated January 7, 2020