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Patient Record Questions

When can I see my test results in MyChart?
The results of most tests are viewable in your MyChart account upon being resulted. Contact your physician's office directly if you have questions about any of your test results.

What information is automatically available in MyChart?
Virtua has opted to proactively make a lot of your key medical information automatically available to you in MyChart, without you having to request it. As of February 23, 2021, Virtua expanded the amount of your medical information automatically available in MyChart, including most of your new provider notes. There may be circumstances under which a provider does not share a specific note to MyChart or delays the delivery of a specific test result, such as when you request not to receive a test result until your provider has had an opportunity to review it with you first. The information available includes:

  • Inpatient provider notes (written during Virtua hospital visits) 
  • Outpatient provider notes (from visits to your Virtua primary care or specialist office) 
  • Virtua emergency department visit notes 
  • Laboratory results (blood tests, for example) 
  • Pathology results (such as biopsies) 
  • Radiology results 

Why aren’t all of my medical records in MyChart?
A hospitalization or other medical treatment can result in a tremendous amount of documentation. To optimize your MyChart user experience, Virtua has made automatically available your medical information that we believe you are most likely to want. Creating or logging into a MyChart account is not a request from you to Virtua for your medical records. Under HIPAA and the 21st Century Cures Act, you are entitled to request full copies of your medical records.  See the FAQ titled: “How can I request copies of my medical records not automatically available in MyChart” for instructions.

How can I request copies of my medical records not automatically available in MyChart?
If you would like to obtain copies of any notes or records not automatically available in MyChart, you can request them by simply contacting your Virtua Medical Group provider’s office, Virtua’s Health Information Management Department (for hospital records), or through MyChart by doing the following:

  1. Click on Your Menu, then scroll down and select Request Other Records.
  2. Complete the form and click on Submit Request.
Can I email my provider through MyChart?
While MyChart is not an email system, you are able to send secure messages directly to your provider.  

Can I contact my provider’s office using MyChart?
Yes, you can use the Ask a Question feature to ask a simple medical question that does not require an immediate response or to request a medication refill.

What if my message is of an urgent matter?
If your message is of an urgent matter, please call your provider’s office directly.

Can I schedule an appointment with my provider through MyChart?
Yes, simply click the Schedule an Appointment link, choose your reason for scheduling an appointment from the options listed, and then follow the prompts to schedule the appointment. 

How long does it take if I request a prescription refill through MyChart?
Prescription refill requests can take up to 72 hours to be processed and any written prescriptions must be picked up at your provider’s office.

What if I need a refill today?
Please contact your provider’s office directly if you are in need of an immediate refill.

MyChart for My Family

 

Who else can see my account on MyChart?
No one else can see your MyChart account, unless you add someone as a proxy. A proxy is a spouse, partner, adult child, or other trusted person that you want to share your record with. Virtua does not utilize MyChart to release records to third parties.

How do I add Proxy Access to my own MyChart account?
To add a proxy to your account:

  1. Click on Your Menu, then scroll down and select Adult Proxy Access Request Form
  2. Fill out the proxy request form with the proxy’s first name, last name, gender, date of birth, address, email address, and phone
  3. Click Submit Request

Once the form has been processed, the MyChart activation code and sign-up instructions will be sent to the proxy.

What rights does a proxy have?
A proxy can see, download, and transmit medical information. A proxy can view and send messages, request appointments, or request medication refills. A proxy can see and edit certain profile information. A proxy cannot: add or delete another proxy, change a patient’s email account, username, or password.

Where do I find my child’s COVID-19 lab results?

  • For adults and children (newborns up to and including age 11), results can be found in the parent/guardian’s Menu→MyRecord→Test Results→Lab
  • For teens between age 12 and 17, results can be found under the adolescent’s name in the guardian’s Proxy Access tab at Menu→MyRecord→COVID-19. 

How do I interpret my child’s COVID-19 lab result?

  • If a child’s result is positive, meaning the child has COVID-19, the value field will say “Detected.”
  • If a child’s result is negative, meaning the child does not have COVID-19, the value field will say “Not Detected.”
  • The Standard Range (also called the “reference range”) field will always say “Not Detected.”

Who have I added as a proxy?
To see who has access to your records, or to see the status of someone you have added as a proxy:

  1. Click on Your Menu, then scroll down and select Share My Record. Then select Friends and family access.
  2. The section titled Who Can See My Record will show the list of people you have added as a proxy.

How do I remove a proxy?
To remove a proxy:

  1. Click on Your Menu, then scroll down and select Share My Record. Then select Friends and family access.
  2. Click the Revoke Access button next to the name of the person you want to remove from your proxy list.

Can my spouse and I share one MyChart account?
 No, due to the sensitive nature of medical information, each adult must establish their own MyChart account.

Can I obtain Proxy Access for an adult whose health care I manage?
In order to maintain patient privacy, the patient must grant access to their MyChart account. This can be done in one of two ways:

  1. Within MyChart, select Menu. Scroll down to “Sharing” and select the Adult Proxy Access Request Form. Fill out the form with information about the person for whom you wish to give access to your account. Submit the request.
  2. Download and complete this form (Versión en Español) and send it to Virtua’s Health Information Management (HIM) department by fax to 856-762-2843. Or you can scan and email the form to MyChartPHR@virtua.org.

Updated July 18, 2023