Patient Record Questions

When can I see my test results in My Virtua?
The results of most tests are viewable in your My Virtua account in 3 business days after it is posted to your chart. Contact your physician’s office directly if you have questions about any of your test results.

Can I email my physician through My Virtua?
My Virtua is not an email system and we do not recommend sending any confidential information through standard Internet email due to security concerns. 

Can I contact my physician’s office using My Virtua?
Yes, you can contact your physician’s office using My Virtua. You can use the Ask a Question feature that includes asking a simple medical question that does not require an immediate response, requesting a medication refill or sending a Customer Service question related to a bill, your insurance or another non-medical concern.

What if my message is of an urgent matter?
If your message is of an urgent matter, please call the physician office directly, or call the Virtua Access Center at 1-888-Virtua-3 (1-888-847-8823).

Can I schedule an appointment with my provider through My Virtua?
Yes.  Click the Schedule an Appointment link, choose your reason for scheduling an appointment from the options listed and then follow the prompts to schedule the appointment.  If you would like to schedule an appointment with a NEW provider, go to the website and click on Find a Provider.

If you are unable to complete the scheduling process through My Virtua, call the physician office directly or call the Virtua Access Center at 1-888-Virtua-3 (1-888-847-8823). 

Who sees my request for prescription renewal?
Many people on your health care team are involved with these types of requests. Please do not include personal health information intended for your doctor. A prescription renewal is not a method by which to communicate electronically with your physician on health related matters.

How long does it take if I request a prescription renewal through My Virtua?
Prescription refill requests can take up to 72 hours to be processed and any written prescriptions must be picked up at your physician’s office.

What if I need a refill today?
Please contact your physician office if you are in need of an immediate refill.

Why do some of my medications say "Provider Outside" where the doctor's name should be?

Your Physician will document all medications in your electronic medical record. If your Physician did not originally prescribe the medication you wish to renew but documented them in your record, you will see "Provider Outside" in the provider information listed on the medication page. Medications in this category cannot be renewed through My Virtua.

My Virtua For My Family

Who else can see my account on My Virtua?
No one else can see your My Virtua account, unless you add someone as a Proxy. A Proxy is a spouse, partner, adult child, or other trusted person that you want to share your record with. Virtua does not utilize My Virtua to release records to third parties.

What is a Proxy?
A Proxy is a spouse, partner, adult child, or other trusted person that you want to share your record with. You may want someone else to be able to access your medical records through My Virtua. Rather than giving them your username and password, you should add them as a proxy to your account; this means they will have their own username and password.

How do I add a Proxy?

1. Go to the “Health” tab and select “Grant Access to my Record” from the drop down

 2. Fill out the Proxy request form with the Proxy’s first name, last name, gender, date of birth, address, email address, and phone

3. Click Submit Request

Once you have completed the Grant Access to my Record form and the form has been processed, the My Virtua activation code and sign-up instructions will be sent to the Proxy. With certain restrictions, Proxy access may be granted to the parents or legal guardians of patients under the age of 18 (minors).

What rights does a Proxy have?
A Proxy can see, download and transmit medical information. A Proxy can view and send messages, request appointments or medication refills. A Proxy can see and edit certain profile information. A Proxy cannot: add or delete another proxy, change a patient’s email account, username or password.

Who have I added as a Proxy?

To see who has access to your records, or to see the status of someone you have added as a proxy:

1. Go to the “Settings” tab and select “Personalize” from the drop down 

2. The section titled “Who Can View My Record” will show the list of people you have added as a proxy 

How do I remove a Proxy?

1. Go to the “Settings” tab and select “Personalize” from the drop down

2. Click the Revoke Access button next to the name of the person you want to remove from your proxy list

Can my spouse and I share one My Virtua account?
No, due to the sensitive nature of medical information, each adult must establish their own My Virtua account.

Updated August 24, 2018