Technical Support Questions

Can I access MyChart using any web browser or personal computer?

Popular web browsers such as Internet Explorer, Firefox, and Chrome can be used to access your MyChart account if the browsers are running up-to-date versions. However, if you are using an old version of a web browser — or using a personal computer that runs on Windows XP or Vista — then you may need to upgrade your web browser to a current version to access your account.

Is MyChart secure?
Yes, MyChart is a secure site that provides encrypted communication in full compliance with State and Federal requirements. Access to your health information in MyChart is secured by your personalized ID and password, known only to you. You should not share your username and password, but utilize the proxy features that MyChart offers. Unlike conventional email, MyChart messaging is done while you are securely logged in to our website.

What is your privacy policy?

Virtua’s Joint Notice of Privacy Practices

My activation code doesn't work
If your activation code is not working, please contact 888-Virtua-3 or complete the Request Help form in the Technical Assistance section at Virtua.org/MyChart. We cannot provide a new sign-up code via email or phone. You will need to submit a request for sign-up code in order to have a new code mailed to you. Our goal is to protect your information as best as possible and we cannot validate your identity through email or by phone. We understand this may be an inconvenience, but we hope you can appreciate our efforts to protect you and your health information.

The 15 digit activation code will expire after 30 days. If your activation code expired, please request a new activation code by visiting Virtua.org/MyChart and downloading the PHR Sign-up Code Request Form.

What if I forgot my password? 
If you have forgotten your password, click on the Forgot Password link on the login page. The system will ask you your password reset question. If you correctly answer this question, you will be allowed to reset your password. Please keep in mind that your password reset answer cannot be the same as your MyChart password.

What if I forgot my MyChart username?
If you have forgotten your username, click on the Forgot Username link on the login page. Enter the required information to have your MyChart username sent to your email.

Can I create my own password and change it when I want?
Yes, your password can be changed online at any time by going to the Settings tab and selecting Security Settings from the drop down. Please keep your password confidential and do not share it with anyone. If you believe that someone has your password, please change it. 

How do I keep my password secure?
Some suggestions to keeping your password secure are: change your password regularly, don't write your password down or give it to anyone, don't use a solitary word in the dictionary, and don’t use your name.

Updated January 6, 2020